Access tokens1

Account links1

Accounts15

Ad Campaigns9

Ad Conversion Value Rules7

Ad Groups10

Ads8

Affiliates10

Ai chats5

API Keys7

Api Logs1

App Builds4

Apps8

Audiences5

Authorized users4

Bounties7

Bounty Submissions5

Cards6

Cashback Rules4

Chat channels3

Checkout Configurations4

Company token transactions3

Confirmation Tokens1

Course chapters5

Course lesson interactions2

Course lessons8

Course students2

Courses5

Deposits1

Dispute alerts2

Disputes6

Dm channels5

Dm members5

Domains5

Economic Intelligence2

Events4

Experiences8

Experiments8

Exports3

Fee markups3

Files4

Forum posts4

Forums3

Identity profiles4

Invoices9

Leads4

Ledger accounts1

Ledgers3

Media2

Members3

Memberships11

Messages5

Notifications6

Partner Referral Requests6

Partners7

Payment Method Domains5

Payment methods3

Payment Rules9

Payments12

Payout accounts1

Payout methods2

Payouts10

People2

Permissions1

Plans6

Products7

Promo Codes6

Reactions4

Refunds2

Resolution Center Cases11

Reviews2

Setup Intents6

Shipments4

Social Accounts7

Stats2

Support channels3

Swaps4

Team Members5

Topups1

Trades5

Transfers4

Users18

Verifications4

Waitlist Entries7

Webhooks9

Webhooks

Accounts3

Ad Campaigns2

Ads1

Cards13

Course lesson interactions1

Deposits1

Dispute alerts1

Disputes2

Entries4

Exports2

Invoices5

Ledger accounts1

Ledgers1

Members2

Memberships4

Messages1

Payments7

Payout accounts1

Payouts4

Plans3

Products5

Reactions1

Refunds2

Resolution Center Cases3

Setup Intents3

Shipments2

Swaps1

Transfers3

Verifications2

Resolution Center Cases

Retrieve Resolution Center Case

Retrieves a single resolution center case with its full event timeline.

get/resolution_center_cases/{id}

Headers

Api-Version-Datestring

Example:2026-09-25

Pins the request to a dated API version.

Response

case returned

amountnumber required

The amount in question, in whole units of currency.

available_actionsstring[] required

created_atstring required

When the case was opened, as an ISO 8601 timestamp.

currencystring nullable required

Three-letter ISO currency code of the amount.

customer_appealedboolean required

Whether the customer has appealed a decision on this case.

escalatedboolean required

Whether Whop is involved — either reviewing the case, or waiting on the side named by status for something it asked for while reviewing.

idstring required

Resolution center case ID, prefixed reso_.

outcome'customer_won' | 'merchant_won' | 'withdrawn' | 'null' nullable required

Who prevailed on the claim. null until the case closes. Read refund for whether any money actually moved.

plan_idstring nullable required

The plan the payment was made on, prefixed plan_.

product_idstring nullable required

The product the payment was for, prefixed prod_.

reason'fraudulent' | 'product_not_received' | 'not_as_described' | 'product_unacceptable' | 'subscription_canceled' required

What the customer says went wrong. Shares the /disputes vocabulary, so a case that later becomes a chargeback reports the same complaint.

refund'none' | 'merchant' | 'platform' | 'null' nullable required

Whether money moved and off whose balance: none, merchant, or platform (Whop refunded the customer and the merchant kept the funds). Independent of outcome — a case the merchant won can still carry a platform refund. null while the case is open, and on older closed cases that predate this being recorded.

response_due_atstring nullable required

When the next response is due, as an ISO 8601 timestamp.

status'awaiting_merchant' | 'awaiting_customer' | 'under_review' | 'closed' required

Who the case is waiting on. awaiting_merchant and awaiting_customer name the side that owes a response, under_review means Whop is deciding, and closed means it is settled — read outcome for how.

updated_atstring required

When the case was last changed, as an ISO 8601 timestamp.

Example response

{
  "account": {
    "id": "biz_xxxxxxxxxxxxxx",
    "title": "Shine Time Auto Detailing"
  },
  "amount": 249,
  "available_actions": [
    "accept"
  ],
  "buyer": {
    "email": "marcus@shinetime.example",
    "member_id": "mber_xxxxxxxxxxxxxx",
    "name": "Dana Whitfield",
    "user_id": "user_xxxxxxxxxxxxxx",
    "username": "danawhitfield"
  },
  "created_at": "2026-01-01T12:00:00.000Z",
  "currency": "usd",
  "id": "reso_xxxxxxxxxxxxxx",
  "line_items": [
    {
      "id": "li_xxxxxxxxxxxxxx",
      "label": "Ceramic Coating Package",
      "plan_id": "plan_xxxxxxxxxxxxxx",
      "plan_title": "Ceramic Coating — Full Vehicle",
      "product_id": "prod_xxxxxxxxxxxxxx",
      "product_title": "Ceramic Coating Package",
      "quantity": 1,
      "subtotal": {
        "amount": "-2.50",
        "currency": "usd",
        "decimals": 2,
        "display_decimals": 2
      }
    }
  ],
  "outcome": "merchant_won",
  "payment": {
    "card_brand": "visa",
    "card_last4": "4242",
    "created_at": "2026-01-01T12:00:00.000Z",
    "id": "pay_xxxxxxxxxxxxxx",
    "payment_method_type": "card"
  },
  "plan_id": "plan_xxxxxxxxxxxxxx",
  "product_id": "prod_xxxxxxxxxxxxxx",
  "reason": "product_not_received",
  "refund": "none",
  "response_due_at": "2026-01-01T12:00:00.000Z",
  "status": "closed",
  "updated_at": "2026-01-01T12:00:00.000Z"
}

Changes

Changed in 4 of the 74 revisions of this API.17937

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This revision also has 4 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog

Of the 74 revisions, 1 has no diff computed.

Full history