Access tokens1

Account links1

Accounts11

Ad Campaigns9

Ad Groups10

Ad reports1

Ads8

Affiliates10

Ai chats5

API Keys7

Api Logs1

App Builds4

Apps9

Audiences5

Authorized users4

Bounties7

Bounty Submissions5

Cards6

Chat channels3

Checkout Configurations4

Companies5

Company token transactions3

Confirmation Tokens2

Course chapters5

Course lesson interactions2

Course lessons8

Course students2

Courses5

Deposits1

Dispute alerts2

Disputes8

Dm channels5

Dm members5

Entries4

Events4

Experiences8

Exports3

Fee markups3

Files4

Forum posts4

Forums3

Identity profiles4

Invoices9

Leads4

Ledger accounts1

Ledgers3

Media2

Members3

Memberships12

Messages5

Notifications6

Partners6

Payment Method Domains5

Payment methods3

Payments10

Payout accounts1

Payout methods2

Payouts10

People2

Permissions1

Plans6

Products7

Promo Codes6

Reactions4

Recommended Actions4

Refunds2

Resolution Center Cases11

Reviews2

Setup intents3

Setup Intents2

Shipments4

Social Accounts6

Stats5

Support channels3

Swaps4

Team Members5

Topups1

Transfers4

Users18

Verifications4

Webhooks10

Webhooks

Accounts1

Ad Campaigns1

Cards13

Course lesson interactions1

Deposits1

Dispute alerts1

Disputes2

Entries4

Exports2

Invoices5

Ledger accounts1

Members1

Memberships4

Messages1

Payments6

Payout accounts1

Payouts4

Plans3

Products5

Reactions1

Refunds2

Resolution Center Cases3

Setup intents3

Shipments2

Swaps1

Transfers3

Verifications2

Resolution Center Cases

List Resolution Center Cases

Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.

get/resolution_center_cases

Query parameters

account_idstring

Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.

user_idstring

Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.

firstinteger

The number of cases to return (default 20, max 100).

afterstring

A cursor; returns cases after this position.

lastinteger

The number of cases to return from the end of the range.

beforestring

A cursor; returns cases before this position.

order'created_at' | 'response_due_at'

The field to sort cases by.

direction'asc' | 'desc'

Sort direction.

statusstring[]

Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.

[
  "awaiting_merchant"
]

reasonstring[]

Only cases opened for these reasons. Repeat the parameter to pass several.

[
  "fraudulent"
]

outcomestring[]

Only closed cases that ended these ways. Repeat the parameter to pass several.

[
  "customer_won"
]

created_beforestring

Only cases created before this ISO 8601 timestamp.

created_afterstring

Only cases created after this ISO 8601 timestamp.

Headers

Api-Version-Datestring

Example:2026-08-25-2

Pins the request to a dated API version.

Response

cases listed

Example response

{
  "data": [
    {
      "account": {
        "id": "biz_xxxxxxxxxxxxxx",
        "title": "Shine Time Auto Detailing"
      },
      "amount": 249,
      "available_actions": [
        "accept"
      ],
      "buyer": {
        "email": "marcus@shinetime.example",
        "member_id": "mber_xxxxxxxxxxxxxx",
        "name": "Dana Whitfield",
        "user_id": "user_xxxxxxxxxxxxxx",
        "username": "danawhitfield"
      },
      "created_at": "2026-01-01T12:00:00.000Z",
      "currency": "usd",
      "id": "reso_xxxxxxxxxxxxxx",
      "outcome": "merchant_won",
      "payment": {
        "card_brand": "visa",
        "card_last4": "4242",
        "created_at": "2026-01-01T12:00:00.000Z",
        "id": "pay_xxxxxxxxxxxxxx",
        "payment_method_type": "card"
      },
      "plan_id": "plan_xxxxxxxxxxxxxx",
      "product_id": "prod_xxxxxxxxxxxxxx",
      "reason": "product_not_received",
      "refund": "none",
      "response_due_at": "2026-01-01T12:00:00.000Z",
      "status": "closed",
      "updated_at": "2026-01-01T12:00:00.000Z"
    }
  ],
  "page_info": {
    "end_cursor": "WyJjdXJzb3IiLDFd",
    "start_cursor": "WyJjdXJzb3IiLDFd"
  }
}

Changes

Changed in 2 of the 41 revisions of this API.111246

Aug 7, 2026f1020c3ecda43See the full diff
- ○
  added the optional property error/code to the response with the 401 status
  response-optional-property-added
- ○
  added the optional property error/code to the response with the 403 status
  response-optional-property-added
- ○
  added the optional property error/code to the response with the 404 status
  response-optional-property-added
This revision also has 9 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Jul 31, 2026099fdc3be422111243See the full diff
- ▲
  the query request parameter direction was restricted to a list of enum values
  request-parameter-became-enum
- ▲
  for the query request parameter direction, default value desc was added
  request-parameter-default-value-added
- ▲
  the data/items/created_at response's property type/format changed from string/date-time to string/ for status 200
  response-property-type-changed
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  the data/items/updated_at response's property type/format changed from string/date-time to string/ for status 200
  response-property-type-changed
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  removed the required property data/items/company from the response with the 200 status
  response-required-property-removed
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  removed the required property data/items/customer_response_actions from the response with the 200 status
  response-required-property-removed
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  removed the required property data/items/due_date from the response with the 200 status
  response-required-property-removed
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  removed the required property data/items/issue from the response with the 200 status
  response-required-property-removed
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  removed the required property data/items/merchant_appealed from the response with the 200 status
  response-required-property-removed
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  removed the required property data/items/merchant_response_actions from the response with the 200 status
  response-required-property-removed
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  removed the required property data/items/user from the response with the 200 status
  response-required-property-removed
- ●
  deleted the query request parameter company_id
  request-parameter-removed
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  deleted the query request parameter statuses
  request-parameter-removed
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  removed the optional property error/code from the response with the 401 status
  response-optional-property-removed
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  removed the optional property error/code from the response with the 403 status
  response-optional-property-removed
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  removed the optional property error/code from the response with the 404 status
  response-optional-property-removed
- ●
  removed the optional property error/param from the response with the 401 status
  response-optional-property-removed
- ●
  removed the optional property error/param from the response with the 403 status
  response-optional-property-removed
- ●
  removed the optional property error/param from the response with the 404 status
  response-optional-property-removed
- ●
  added the new awaiting_customer enum value to the data/items/status response property for the response status 200
  response-property-enum-value-added
- ●
  added the new awaiting_merchant enum value to the data/items/status response property for the response status 200
  response-property-enum-value-added
- ●
  added the new closed enum value to the data/items/status response property for the response status 200
  response-property-enum-value-added
- ●
  added the new under_review enum value to the data/items/status response property for the response status 200
  response-property-enum-value-added
- ○
  api operation id listResolutionCenterCase removed and replaced with listResolutionCenterCases
  api-operation-id-removed
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  api tag Resolution Center Cases added
  api-tag-added
- ○
  api tag Resolution center cases removed
  api-tag-removed
- ○
  added the new optional header request parameter Api-Version-Date
  new-optional-request-parameter
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  added the new optional query request parameter account_id
  new-optional-request-parameter
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  added the new optional query request parameter order
  new-optional-request-parameter
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  added the new optional query request parameter outcome
  new-optional-request-parameter
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  added the new optional query request parameter reason
  new-optional-request-parameter
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  added the new optional query request parameter status
  new-optional-request-parameter
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  added the new optional query request parameter user_id
  new-optional-request-parameter
- ○
  added the new enum value asc to the query request parameter direction
  request-parameter-enum-value-added
- ○
  added the new enum value desc to the query request parameter direction
  request-parameter-enum-value-added
- ○
  for the query request parameter created_after, the type/format was generalized from string null/date-time to string/
  request-parameter-type-generalized
- ○
  for the query request parameter created_before, the type/format was generalized from string null/date-time to string/
  request-parameter-type-generalized
- ○
  for the query request parameter direction, the type/format was generalized from / to string/
  request-parameter-type-generalized
- ○
  removed the non-success response with the status 400
  response-non-success-status-removed
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  removed the non-success response with the status 422
  response-non-success-status-removed
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  removed the non-success response with the status 429
  response-non-success-status-removed
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  removed the non-success response with the status 500
  response-non-success-status-removed
- ○
  removed the customer_info_needed enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
- ○
  removed the customer_response_needed enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
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  removed the customer_withdrew enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
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  removed the customer_won enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
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  removed the merchant_info_needed enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
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  removed the merchant_response_needed enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
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  removed the merchant_won enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
- ○
  removed the under_platform_review enum value from the data/items/status response property for the response status 200
  response-property-enum-value-removed
- ○
  added the required property data/items/account to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/amount to the response with the 200 status
  response-required-property-added
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  added the required property data/items/available_actions to the response with the 200 status
  response-required-property-added
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  added the required property data/items/buyer to the response with the 200 status
  response-required-property-added
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  added the required property data/items/currency to the response with the 200 status
  response-required-property-added
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  added the required property data/items/escalated to the response with the 200 status
  response-required-property-added
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  added the required property data/items/outcome to the response with the 200 status
  response-required-property-added
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  added the required property data/items/payment/card_brand to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/payment/card_last4 to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/payment/created_at to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/payment/payment_method_type to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/plan_id to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/product_id to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/reason to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/refund to the response with the 200 status
  response-required-property-added
- ○
  added the required property data/items/response_due_at to the response with the 200 status
  response-required-property-added
This revision also has 4 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog

Full history