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Resolution center cases

Retrieve resolution center case

Retrieves the details of an existing resolution center case.

Required permissions:

  • payment:resolution_center_case:read
get/resolution_center_cases/{id}

Path parameters

idstring required
Example:reso_xxxxxxxxxxxxx

The unique identifier of the resolution center case.

Response

A successful response

created_atstring date-time required

The datetime the resolution was created.

customer_appealedboolean required

Whether the customer has filed an appeal after the initial resolution decision.

customer_response_actionsResolutionCenterCaseCustomerResponses[] required

The list of actions currently available to the customer.

due_datestring date-time nullable required

The deadline by which the next response is required. Null if no deadline is currently active. As a Unix timestamp.

idstring required

The unique identifier for the resolution.

issue'forgot_to_cancel' | 'item_not_received' | 'significantly_not_as_described' | 'unauthorized_transaction' | 'product_unacceptable' required

The different types of issues a resolution can be

merchant_appealedboolean required

Whether the merchant has filed an appeal after the initial resolution decision.

merchant_response_actionsResolutionCenterCaseMerchantResponses[] required

The list of actions currently available to the merchant.

platform_response_actionsResolutionCenterCasePlatformResponses[] required

The list of actions currently available to the Whop platform for moderating this resolution.

status'merchant_response_needed' | 'customer_response_needed' | 'merchant_info_needed' | 'customer_info_needed' | 'under_platform_review' | 'customer_won' | 'merchant_won' | 'customer_withdrew' required

The statuses a resolution object can have

updated_atstring date-time required

The datetime the resolution was last updated.

Example response

{
  "company": {
    "id": "biz_xxxxxxxxxxxxxx",
    "title": "Pickaxe"
  },
  "created_at": "2023-12-01T05:00:00.401Z",
  "due_date": "2023-12-01T05:00:00.401Z",
  "id": "reso_xxxxxxxxxxxxx",
  "payment": {
    "created_at": "2023-12-01T05:00:00.401Z",
    "id": "pay_xxxxxxxxxxxxxx",
    "paid_at": "2023-12-01T05:00:00.401Z",
    "subtotal": 6.9,
    "total": 6.9
  },
  "resolution_events": [
    {
      "created_at": "2023-12-01T05:00:00.401Z",
      "details": "I did not authorize this purchase.",
      "id": "revt_xxxxxxxxxxxxx"
    }
  ],
  "updated_at": "2023-12-01T05:00:00.401Z",
  "user": {
    "id": "user_xxxxxxxxxxxxx",
    "name": "John Doe",
    "username": "johndoe42"
  }
}

Changes