Access tokens1

Account links1

Accounts15

Ad Campaigns9

Ad Conversion Value Rules7

Ad Groups10

Ads8

Affiliates10

Ai chats5

API Keys7

Api Logs1

App Builds4

Apps8

Audiences5

Authorized users4

Bounties7

Bounty Submissions5

Cards6

Cashback Rules4

Chat channels3

Checkout Configurations4

Company token transactions3

Confirmation Tokens1

Course chapters5

Course lesson interactions2

Course lessons8

Course students2

Courses5

Deposits1

Dispute alerts2

Disputes6

Dm channels5

Dm members5

Domains5

Economic Intelligence2

Events4

Experiences8

Experiments8

Exports3

Fee markups3

Files4

Forum posts4

Forums3

Identity profiles4

Invoices9

Leads4

Ledger accounts1

Ledgers3

Media2

Members3

Memberships11

Messages5

Notifications6

Partner Referral Requests6

Partners7

Payment Method Domains5

Payment methods3

Payment Rules9

Payments12

Payout accounts1

Payout methods2

Payouts10

People2

Permissions1

Plans6

Products7

Promo Codes6

Reactions4

Refunds2

Resolution Center Cases11

Reviews2

Setup Intents6

Shipments4

Social Accounts7

Stats2

Support channels3

Swaps4

Team Members5

Topups1

Trades5

Transfers4

Users18

Verifications4

Waitlist Entries7

Webhooks9

Webhooks

Accounts3

Ad Campaigns2

Ads1

Cards13

Course lesson interactions1

Deposits1

Dispute alerts1

Disputes2

Entries4

Exports2

Invoices5

Ledger accounts1

Ledgers1

Members2

Memberships4

Messages1

Payments7

Payout accounts1

Payouts4

Plans3

Products5

Reactions1

Refunds2

Resolution Center Cases3

Setup Intents3

Shipments2

Swaps1

Transfers3

Verifications2

Resolution Center Cases

List Resolution Center Cases

Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.

get/resolution_center_cases

Query parameters

account_idstring

Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.

user_idstring

Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.

firstinteger

Number of results to return from the start of the range.

afterstring

Return results after this cursor. Use page_info.end_cursor from the previous response to fetch the next page.

lastinteger

Number of results to return from the end of the range.

beforestring

Return results before this cursor. Use page_info.start_cursor from the previous response to fetch the previous page.

order'created_at' | 'response_due_at'

The field to sort cases by.

direction'asc' | 'desc'

Sort direction.

statusstring[]

Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.

[
  "awaiting_merchant"
]

reasonstring[]

Only cases opened for these reasons. Repeat the parameter to pass several.

[
  "fraudulent"
]

outcomestring[]

Only closed cases that ended these ways. Repeat the parameter to pass several.

[
  "customer_won"
]

created_beforestring

Only cases created before this ISO 8601 timestamp.

created_afterstring

Only cases created after this ISO 8601 timestamp.

Headers

Api-Version-Datestring

Example:2026-09-25

Pins the request to a dated API version.

Response

cases listed

Example response

{
  "data": [
    {
      "account": {
        "id": "biz_xxxxxxxxxxxxxx",
        "title": "Shine Time Auto Detailing"
      },
      "amount": 249,
      "available_actions": [
        "accept"
      ],
      "buyer": {
        "email": "marcus@shinetime.example",
        "member_id": "mber_xxxxxxxxxxxxxx",
        "name": "Dana Whitfield",
        "user_id": "user_xxxxxxxxxxxxxx",
        "username": "danawhitfield"
      },
      "created_at": "2026-01-01T12:00:00.000Z",
      "currency": "usd",
      "id": "reso_xxxxxxxxxxxxxx",
      "line_items": [
        {
          "id": "li_xxxxxxxxxxxxxx",
          "label": "Ceramic Coating Package",
          "plan_id": "plan_xxxxxxxxxxxxxx",
          "plan_title": "Ceramic Coating — Full Vehicle",
          "product_id": "prod_xxxxxxxxxxxxxx",
          "product_title": "Ceramic Coating Package",
          "quantity": 1,
          "subtotal": {
            "amount": "-2.50",
            "currency": "usd",
            "decimals": 2,
            "display_decimals": 2
          }
        }
      ],
      "outcome": "merchant_won",
      "payment": {
        "card_brand": "visa",
        "card_last4": "4242",
        "created_at": "2026-01-01T12:00:00.000Z",
        "id": "pay_xxxxxxxxxxxxxx",
        "payment_method_type": "card"
      },
      "plan_id": "plan_xxxxxxxxxxxxxx",
      "product_id": "prod_xxxxxxxxxxxxxx",
      "reason": "product_not_received",
      "refund": "none",
      "response_due_at": "2026-01-01T12:00:00.000Z",
      "status": "closed",
      "updated_at": "2026-01-01T12:00:00.000Z"
    }
  ],
  "page_info": {
    "start_cursor": "WyJjdXJzb3IiLDFd"
  }
}

Changes

Changed in 5 of the 74 revisions of this API.121450

Sep 16, 2026ff3a7657356312See the full diff
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This revision also has 9 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Jul 31, 2026099fdc3be422111243See the full diff
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This revision also has 4 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog

Of the 74 revisions, 1 has no diff computed.

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