WHwhispa
crm

Save Spark Call Outcome

post/sessions/{session_id}/crm/spark/call-outcome

Request

  • Base URL
    https://dev.whispa.net (the document declares no server; this is the origin it was published from)
  • Auth
    • OAuth 2
      Password
      Token URL: auth/bearer/login
    • or API key in cookie access_token

Path parameters

session_idstring uuid required

Request body

contact_through'inbound_call' | 'outbound_call' required
customer_idstring nullable
contact_typestring required
action_taken'arrangement' | 'call_back_later' | 'hardship' | 'on_hold' | 'no_outcome' | 'repossessed' nullable
reason_code_key'DEPOSIT_IN_PROGRESS' | 'NO_ANSWER' | 'no_action_needed' | 'PROMISE_TO_PAY' | 'REQUEST_FOR_FEE_WAIVER' | 'REQUEST_FOR_HARDSHIP' | 'REFUSE_TO_PAY' | 'SELLING_COLLATERAL' | 'SPECIAL_HANDLING' | 'UNABLE_TO_PAY' | 'UNABLE_TO_TALK' | 'ivr_disconnected' | 'ivr_transfer' nullable
sub_call_type'call_terminated' | 'customer_contacted' | 'contact_no_outcome' | 'follow_up_needed' | 'lmtc_via_text' | 'lmtc_on_voice_mail' | 'no_answer' | 'disconnected' | 'Third-party_contacted' | 'v-mail_no_message_left' | 'wrong_number' nullable
commentsstring
hold_tillstring date nullable
callback_datestring date nullable
callback_timestring time nullable
acknowledge_unconfirmedboolean

Response

Successful Response

already_savedboolean

Changes

No recorded changes to this operation across all 1 revision of this API.