priority'low' | 'normal' | 'high' | 'urgent'
assignee_idstring uuid nullable
ID of the assigned user or agent. Assignees must belong to the same workspace. Chat conversations can only use the original chat agent when assigning an agent. Email conversations can only use the active email agent when assigning an agent.
assignee_type'user' | 'agent' nullable
Type of assignee: 'user' for users or 'agent' for AI agents.
closed_atstring date-time nullable
first_response_atstring date-time nullable
last_message_atstring date-time nullable
spam_scorenumber nullable
created_atstring date-time nullable
updated_atstring date-time nullable