WAwavix
CDRs

Retrieve a transcription

Changed on

Returns the transcription of the recorded call identified by call_id, including the transcript, speaker turns, and summary.

get/v1/cdrs/{call_id}/transcription

Request

  • Base URL
    https://api.wavix.com
  • URL
    https://api.wavix.com/v1/cdrs/{call_id}/transcription
  • Auth
    HTTP bearer

Path parameters

call_idstring uuid required
Example:bbaa37bf-430a-46da-ade3-c248e4070160

The unique ID of the call.

Response

Returns the call transcription.

transcriptobject required

Mapping of phone numbers in the call to transcript text.

uuidstring required

Transcription ID.

language'en' | 'de' | 'es' | 'fr' | 'it' | 'null' nullable required

Language of the transcription, as a two-letter ISO 639-1 code. One of en (English), de (German), es (Spanish), fr (French), or it (Italian). null lets the platform auto-detect the language.

durationinteger required

Call duration in seconds.

chargestring required

Total charge for the transcription in USD.

status'completed' | 'failed' required

Outcome of the transcription. One of completed (the transcript was produced) or failed (the transcription could not be produced).

transcription_datestring date-time required

Date and time when the transcription was processed in ISO 8601 format.

call_datestring date-time required

Date and time when the call was placed or received in ISO 8601 format.

call_uuidstring required

Associated call ID.

call_scorestring required

Call sentiment score. Indicates negative (1.0-3.0), neutral, or positive (4.0-5.0).

call_summarystring required

One- or two-sentence call summary.

Example response

{
  "transcript": {
    "16572026750": "",
    "16465292513": ""
  },
  "turns": [
    {
      "type": "46844685344",
      "s": 160,
      "e": 7280,
      "text": "Hello, how can I help you?"
    },
    {
      "type": "+16572026750",
      "s": 2400,
      "e": 3280,
      "text": "Hello, I have a question about my bill."
    }
  ],
  "uuid": "e84f350f-6da7-4b56-80eb-41dec572626b",
  "duration": 102,
  "charge": "0.01",
  "transcription_date": "2023-01-09T10:04:39.734Z",
  "call_date": "2023-01-09T10:01:13.394Z",
  "call_uuid": "bbaa37bf-430a-46da-ade3-c248e4070161",
  "call_score": "3.8",
  "call_summary": "The agent and client discussed billing issues."
}

Changes

  • 6a89c962481cRevision changes
    • breaking

      added the pattern ^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$ to the path request parameter call_id

    • breaking

      for the path request parameter call_id, the format changed from no format to uuid

    • breaking

      the response's body type changed from no type to object for status

    • info

      removed from the response body allOf list for the response status

    • info

      added the non-success response with the status

    • info

      added the non-success response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

  • 76b9bb35619fRevision changes
    • info

      endpoint added