Salesforce

Trigger NPS related work-flows for creating cases for Promoters, Detractors and Passives in SalesForce.

post/salesforce/integration/npscasecreate

Request

Base URL
https://us1.voxco.com/api
Auth
API key in header Authorization

Headers

Accept-Versionstring

The requested API version

Request body

npsinteger

NPS question score value

emailstring

Email of the respondent

lastNamestring

Last name of the respondent

surveyIdstring

Id of the survey

surveyNamestring

Name of the survey

respondentIdstring

Id of the respondent

surveyQuestionstring

NPS question text

caseSubTypestring

Case sub-type

useCommonFeedbackQuestionboolean

Decision for using either common feedback question or multi-feedback question

commonFeedbackQuestionCommentsstring

Comments for common feedback question

isPromoterEnabledboolean

Check for Promoter Enabled

promoterThresholdinteger

NPS thresold value for promoter

promoterCasePrioritystring

Promoter case creation priority

promoterQuestionCommentsstring

Comments for promoter feedback question

isDetractorEnabledboolean

Check for Detractor Enabled

detractorThresholdinteger

NPS thresold value for detractor

detractorCasePrioritystring

Detractor case creation priority

detractorQuestionCommentsstring

Comments for detractor feedback question

isPassiveEnabledboolean

Check for Passive Enabled

passiveMinThresholdinteger

Min thresold value for passive

passiveMaxThresholdinteger

Max thresold value for passive

passiveCasePrioritystring

Passive case creation priority

passiveQuestionCommentsstring

Comments for passive feedback question

caseTypestring

Indicates the type of the case

caseRecordTypeIdstring

RecordType Id of the case to be created

platformstring

Indicates the platform of the case

originstring

Indicates the origin of the case

Response

Not eligible for Case creation

string required

Changes

No recorded changes to this operation across all 1 revision of this API.