VOvopay
Support Endpoints

partner/submit-ticket

This endpoint is used to submit support tickets via our API.

post/partner/submit-ticket

Request

  • Base URL
    https://earthnode-dev.vopay.com/api/v2
  • URL
    https://earthnode-dev.vopay.com/api/v2/partner/submit-ticket
  • Auth
    none declared

Request body application/x-www-form-urlencoded

AccountIDstring required

Your account ID

Keystring required

API key for the account

Signaturestring required

Hashed signature for the request

SenderEmailAddressstring required

Your email address

AccountNamestring

The name of the account that's impacted by this issue, if applicable.

TicketRequesterNamestring required

The full name of the submitter of your ticket

TicketSubjectstring required

The subject of your ticket

TicketContentstring required

The body of your ticket

TicketCategorystring required

The category of your ticket. Valid values are: Client Onboarding,Product Issues,Billing Issues,Feature Request,General Inquiry,Account Limits,General Feedback,Transaction Inquiry

TransactionIDstring

If the issue pertains to a specific transaction, you can use this input to provide the unique transaction ID

CcEmailsstring

A comma-delimited list of CC email addresses to include on the ticket. These email addresses will be included on the correspondence

Response

Successboolean required

True if the request was successful, false if it failed

ErrorMessagestring required

Contains a description of the error if the request failed

TicketIDinteger nullable required

Support Ticket ID

Example response

{
  "Success": true
}

Changes

No recorded changes to this operation across all 1 revision of this API.