Service Agent
Delete a resolution
Soft-delete a resolution, for the service agent's customer. Use this to retract a wrong positive or negative resolution. Re-attribute by creating a new resolution after deletion.
delete/service_agents/interactions/{id}/resolutions/{rid}
Path parameters
idstring uuid required
Example:550e8400-e29b-41d4-a716-446655440000
The ID of the interaction. The ID is returned from GET /service_agents/interactions response.
ridstring uuid required
Example:a1b2c3d4-e5f6-7890-abcd-ef1234567890
The ID of the resolution. The ID is returned from POST /service_agents/interactions/{id}/resolutions response.
Response
Resolution deleted successfully.