USusepylon
messages

Create an internal note on an issue

Changed on

Posts an internal note on an issue thread. Not visible to the requester.

Thread selection:

  • If thread_id is provided, posts to that internal thread.
  • If message_id is provided, posts to the thread containing that internal note.
  • Providing both thread_id and message_id returns a 400 response.
  • If neither is provided, posts to the most recently created Slack-backed internal thread. If none exists, creates a Pylon-only internal thread.
  • thread_name names that newly created Pylon-only thread and is otherwise ignored.

Empty thread_id, message_id, and thread_name values are treated as omitted.

Rate limit: 30 requests per minute

post/issues/{id}/note

Request

  • Base URL
    https://api.usepylon.com
  • URL
    https://api.usepylon.com/issues/{id}/note
  • Auth
    HTTP bearer

Path parameters

idstring required

The ID of the issue.

Request body

attachment_urlsstring[]

URLs of files to attach to this internal note.

body_htmlstring required

The body of the message in HTML.

message_idstring

The ID of an internal note whose thread should receive the new note. Use the top-level id from GET /issues/{id}/messages. Cannot be combined with thread_id.

thread_idstring

The ID of the internal thread to post the note to. Use the id field (not thread_id) from GET /issues/{id}/threads. Cannot be combined with message_id.

thread_namestring

Optional name for a new Pylon-only internal thread. Used only when neither thread_id nor message_id is provided and no Slack-backed internal thread exists.

user_idstring

Optional user ID to post the message as. If not provided, the API token user will be used.

Response

request_idstring required

The request ID for tracking.

Changes

  • 40bf3229d58fRevision changes
    • breaking

      the response's property type changed from no type to object for status

    • info

      removed from the response property allOf list for the response status

    • info

      the response property became required for the status

    • info

      added the required property / to the response with the status

    • info

      added the required property / to the response with the status

  • dfb481067e5aRevision changes
    • breaking

      the response property became nullable for the status

    • breaking

      the response's property type changed from object to no type for status

    • warning

      removed the optional property / from the response with the status

    • warning

      removed the optional property / from the response with the status

    • info

      added the non-success response with the status

    • info

      added the non-success response with the status

    • info

      added to the response property allOf list for the response status

    • info

      the response property became required for the status

    • info

      the response property became required for the status

    • info

      the response property became required for the status

    • info

      the response property became required for the status

    • info

      the response property became required for the status

    • info

      removed the duplicate_object enum value from the response property for the response status

    • info

      removed the duplicate_object enum value from the response property for the response status

    • info

      removed the duplicate_object enum value from the response property for the response status

    • info

      removed the duplicate_object enum value from the response property for the response status

    • info

      removed the email_bounced enum value from the response property for the response status

    • info

      removed the email_bounced enum value from the response property for the response status

    • info

      removed the email_bounced enum value from the response property for the response status

    • info

      removed the email_bounced enum value from the response property for the response status

    • info

      removed the internal_error enum value from the response property for the response status

    • info

      removed the internal_error enum value from the response property for the response status

    • info

      removed the internal_error enum value from the response property for the response status

    • info

      removed the internal_error enum value from the response property for the response status

    • info

      removed the internal_issue_reply_not_allowed enum value from the response property for the response status

    • info

      removed the internal_issue_reply_not_allowed enum value from the response property for the response status

    • info

      removed the internal_issue_reply_not_allowed enum value from the response property for the response status

    • info

      removed the internal_issue_reply_not_allowed enum value from the response property for the response status

    • info

      removed the invalid_api_token enum value from the response property for the response status

    • info

      removed the invalid_api_token enum value from the response property for the response status

    • info

      removed the invalid_api_token enum value from the response property for the response status

    • info

      removed the invalid_api_token enum value from the response property for the response status

    • info

      removed the invalid_authorization_header enum value from the response property for the response status

    • info

      removed the invalid_authorization_header enum value from the response property for the response status

    • info

      removed the invalid_authorization_header enum value from the response property for the response status

    • info

      removed the invalid_authorization_header enum value from the response property for the response status

    • info

      removed the invalid_oauth_token enum value from the response property for the response status

    • info

      removed the invalid_oauth_token enum value from the response property for the response status

    • info

      removed the invalid_oauth_token enum value from the response property for the response status

    • info

      removed the invalid_oauth_token enum value from the response property for the response status

    • info

      removed the invalid_request_body enum value from the response property for the response status

    • info

      removed the invalid_request_body enum value from the response property for the response status

    • info

      removed the invalid_request_body enum value from the response property for the response status

    • info

      removed the invalid_request_body enum value from the response property for the response status

    • info

      removed the invalid_webhook_credentials enum value from the response property for the response status

    • info

      removed the invalid_webhook_credentials enum value from the response property for the response status

    • info

      removed the invalid_webhook_credentials enum value from the response property for the response status

    • info

      removed the invalid_webhook_credentials enum value from the response property for the response status

    • info

      removed the method_not_allowed enum value from the response property for the response status

    • info

      removed the method_not_allowed enum value from the response property for the response status

    • info

      removed the method_not_allowed enum value from the response property for the response status

    • info

      removed the method_not_allowed enum value from the response property for the response status

    • info

      removed the not_found enum value from the response property for the response status

    • info

      removed the not_found enum value from the response property for the response status

    • info

      removed the not_found enum value from the response property for the response status

    • info

      removed the not_found enum value from the response property for the response status

    • info

      removed the oauth_not_permitted enum value from the response property for the response status

    • info

      removed the oauth_not_permitted enum value from the response property for the response status

    • info

      removed the oauth_not_permitted enum value from the response property for the response status

    • info

      removed the oauth_not_permitted enum value from the response property for the response status

    • info

      removed the organization_deactivated enum value from the response property for the response status

    • info

      removed the organization_deactivated enum value from the response property for the response status

    • info

      removed the organization_deactivated enum value from the response property for the response status

    • info

      removed the organization_deactivated enum value from the response property for the response status

    • info

      removed the organization_inactive enum value from the response property for the response status

    • info

      removed the organization_inactive enum value from the response property for the response status

    • info

      removed the organization_inactive enum value from the response property for the response status

    • info

      removed the organization_inactive enum value from the response property for the response status

    • info

      removed the organization_suspended enum value from the response property for the response status

    • info

      removed the organization_suspended enum value from the response property for the response status

    • info

      removed the organization_suspended enum value from the response property for the response status

    • info

      removed the organization_suspended enum value from the response property for the response status

    • info

      removed the payload_too_large enum value from the response property for the response status

    • info

      removed the payload_too_large enum value from the response property for the response status

    • info

      removed the payload_too_large enum value from the response property for the response status

    • info

      removed the payload_too_large enum value from the response property for the response status

    • info

      removed the permission_denied enum value from the response property for the response status

    • info

      removed the permission_denied enum value from the response property for the response status

    • info

      removed the permission_denied enum value from the response property for the response status

    • info

      removed the permission_denied enum value from the response property for the response status

    • info

      removed the rate_limited enum value from the response property for the response status

    • info

      removed the rate_limited enum value from the response property for the response status

    • info

      removed the rate_limited enum value from the response property for the response status

    • info

      removed the rate_limited enum value from the response property for the response status

    • info

      removed the recipients_suppressed enum value from the response property for the response status

    • info

      removed the recipients_suppressed enum value from the response property for the response status

    • info

      removed the recipients_suppressed enum value from the response property for the response status

    • info

      removed the recipients_suppressed enum value from the response property for the response status

    • info

      removed the wrong_region_token enum value from the response property for the response status

    • info

      removed the wrong_region_token enum value from the response property for the response status

    • info

      removed the wrong_region_token enum value from the response property for the response status

    • info

      removed the wrong_region_token enum value from the response property for the response status