List the messages your organization sent or received and what happened to each one — delivered, failed, or blocked — with the recipient and the failure reason. The same rows as Settings → Logs, so you can review delivery in bulk instead of opening conversations one at a time.

Statuses are a lifecycle, not a set of outcomes. SENT, DELIVERED and READ all mean the message went out; they differ only in how far it got. SENT means it left Boom and no receipt has come back yet. To count what you sent, ask for all three — asking for SENT alone returns only the ones still unconfirmed.

How far a message can get depends on the channel. WhatsApp reaches READ. Email never does: there is no read receipt, so an email resting at DELIVERED is fully settled. PENDING on an inbound message is normal and permanent — nobody sends a receipt for a message a customer wrote to you.

This is a log of messages, not a delivery-rate report. A few send failures never create a row at all, so an absent message is not proof that nothing was attempted.