TWtwilio
FlexV1Assessments

Add assessments against conversation to dynamo db. Used in assessments screen by user. Users can select the questionnaire and pick up answers for each and every question.

Changed on

Add assessments against conversation to dynamo db. Used in assessments screen by user. Users can select the questionnaire and pick up answers for each and every question.

post/v1/Insights/QualityManagement/Assessments

Request

  • Base URL
    https://flex-api.twilio.com
  • Auth
    HTTP basic

Headers

Authorizationstring

The Authorization HTTP request header

Request body application/x-www-form-urlencoded

CategorySidstring required

The SID of the category

CategoryNamestring required

The name of the category

SegmentIdstring required

Segment Id of the conversation

AgentIdstring required

The id of the Agent

Offsetnumber required

The offset of the conversation.

MetricIdstring required

The question SID selected for assessment

MetricNamestring required

The question name of the assessment

AnswerTextstring required

The answer text selected by user

AnswerIdstring required

The id of the answer selected by user

QuestionnaireSidstring required

Questionnaire SID of the associated question

Response

Created

account_sidstring nullable

The unique SID identifier of the Account.

assessment_sidstring nullable

The SID of the assessment

offsetstring nullable

Offset of the conversation

reportboolean nullable

The flag indicating if this assessment is part of report

weightstring nullable

The weightage given to this comment

agent_idstring nullable

The id of the Agent

segment_idstring nullable

Segment Id of conversation

user_namestring nullable

The name of the user.

user_emailstring nullable

The email id of the user.

answer_textstring nullable

The answer text selected by user

answer_idstring nullable

The id of the answer selected by user

assessmentunknown
timestampstring nullable
urlstring uri nullable

Changes

  • v16810423cce97Revision changes
    • breaking

      the response's property type changed from number to string for status

    • breaking

      the response's property type changed from number to string for status

    • breaking

      the response's property type changed from number to string for status

  • v10e4cd336d78aRevision changes
    • breaking

      the response's property type changed from object to no type for status