TItidio
Ticket message details

Get ticket_message_details

This endpoint provides you with the raw data for your ticket messages.

get/ticket_message_details

Request

  • Base URL
    https://taa.data.tidio.com
  • URL
    https://taa.data.tidio.com/ticket_message_details
  • Auth
    API key in header X-Tidio-Openapi-Client-Id and API key in header X-Tidio-Openapi-Client-Secret

Query parameters

_unique_idstring

Technical field used as primary key of the model.

ticket_message_idstring

Unique identifier for each ticket message.

contact_idstring

Unique identifier for the contact.

ticket_idstring

Unique identifier for the ticket.

time_sentstring

Timestamp when the message was sent.

message_typestring

Type of the ticket message. Possible values: internal, public.

message_contentstring

Content of the ticket message.

actorstring

Actor who sent the message. Possible values: 'Lyro AI Agent', 'visitor', 'worfklow' or 'agent'.

agent_idstring

Internal identifier for the agent handling the message. NULL if generated by AI or visitor.

_updated_atstring

Technical timestamp (UTC, NTZ)

selectstring

Filtering Columns

orderstring

Ordering

offsetstring

Limiting and Pagination

limitstring required
Example:100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Rangestring

Limiting and Pagination

Range-Unitstring

Limiting and Pagination

Prefer'count=none'

Preference

Response

OK

_unique_idnumber

Technical field used as primary key of the model.

ticket_message_idstring

Unique identifier for each ticket message.

project_idnumber

Unique identifier for the project.

contact_idnumber

Unique identifier for the contact.

ticket_idnumber

Unique identifier for the ticket.

time_sentstring date-time

Timestamp when the message was sent.

message_typestring

Type of the ticket message. Possible values: internal, public.

message_contentstring

Content of the ticket message.

actorstring

Actor who sent the message. Possible values: 'Lyro AI Agent', 'visitor', 'worfklow' or 'agent'.

agent_idnumber

Internal identifier for the agent handling the message. NULL if generated by AI or visitor.

_updated_atstring date-time

Technical timestamp (UTC, NTZ)

Changes

No recorded changes to this operation across all 1 revision of this API.