TItidio
Live chat rating details

Get live_chat_rating_details

Raw data for CSAT within the livechat feature. Covers both human agent and Lyro AI agent threads - these can be distinguished with the rating_type column.

get/live_chat_rating_details

Request

  • Base URL
    https://taa.data.tidio.com
  • URL
    https://taa.data.tidio.com/live_chat_rating_details
  • Auth
    API key in header X-Tidio-Openapi-Client-Id and API key in header X-Tidio-Openapi-Client-Secret

Query parameters

_unique_idstring

Technical field used as primary key of the model.

thread_idstring

Unique identifier for the conversation thread.

visitor_idstring

Unique identifier for the visitor.

rating_typestring

Type of rating, either 'agent' for human agents or 'Lyro AI Agent'.

rate_created_atstring

Timestamp when the rating was created.

thread_ended_atstring

Timestamp indicating when the thread ended.

thread_ratestring

Customer satisfaction score given to the thread.

thread_rate_commentstring

Optional comment left by the customer regarding the thread.

_updated_atstring

Technical timestamp (UTC, NTZ)

selectstring

Filtering Columns

orderstring

Ordering

offsetstring

Limiting and Pagination

limitstring required
Example:100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Rangestring

Limiting and Pagination

Range-Unitstring

Limiting and Pagination

Prefer'count=none'

Preference

Response

OK

_unique_idnumber

Technical field used as primary key of the model.

project_idnumber

Unique identifier for the project.

thread_idnumber

Unique identifier for the conversation thread.

visitor_idstring

Unique identifier for the visitor.

rating_typestring

Type of rating, either 'agent' for human agents or 'Lyro AI Agent'.

rate_created_atstring date-time

Timestamp when the rating was created.

thread_ended_atstring date-time

Timestamp indicating when the thread ended.

thread_ratenumber

Customer satisfaction score given to the thread.

thread_rate_commentstring

Optional comment left by the customer regarding the thread.

_updated_atstring date-time

Technical timestamp (UTC, NTZ)

Changes

No recorded changes to this operation across all 1 revision of this API.