Get live_chat_message_details

Technical field used as primary key of the model.

Unique identifier for the visitor.

Unique identifier for the conversation thread.

Unique identifier for the message.

Timestamp when the message was sent.

The communication channel through which the message was sent.

Determines the actor responsible for sending the message, including flows, Lyro AI agent, Lyro Simple/Smart Action, Lyro Proactive Role, agent and visitor.

Identifier for the internal actor (agent or flow), null for Lyro and Lyro Smart Action messages.

The content of the message sent.

URL link to the conversation in the Tidio panel.

URL link to the page from which visitor sent the message. The URL may not always be available.

Identifier of Lyro Smart Action. Applies to messages where the actor is Lyro Smart Action. For internal Smart Action (lyro_smart_action_name = 'tidio_internal_create_a_ticket') ID is null.

Name of Lyro Smart Action. Applies to messages where the actor is Lyro Smart Action.

Identifier of Lyro Proactive Role. Applies to messages where the actor is Lyro Proactive Role.

Name of Lyro Proactive Role. Applies to messages where the actor is Lyro Proactive Role.

Technical timestamp (UTC, NTZ)

Filtering Columns

Ordering

Limiting and Pagination

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Limiting and Pagination

Limiting and Pagination

Preference