Get agent_thread_details

Technical field used as primary key of the model.

Unique identifier for the conversation thread.

Timestamp indicating when the thread started.

Timestamp indicating when the thread ended.

Unique identifier for the conversation.

Unique identifier for the visitor.

Identifier of the first message of agent thread.

Identifier of the last message of agent thread.

Indicator of whether the thread was missed by agents (not replied to).

Indicator of threads that were initially available to be picked up by agents but didn't receive any response and were eventually taken over by a Flow. As such, they disappeared from the Unassigned section.

The time (in seconds) taken for the first agent response in the thread.

The time (in seconds) from first to last message. Is calculated only when a thread contains both agent and visitor messages.

The identifier of the agent who made the first response in the thread.

The identified intent of the conversation thread.

Determines the actor responsible for sending the first message, including flows, Lyro AI agent, Lyro Task, agent and visitor.

Determines the channel of the first message.

Technical timestamp (UTC, NTZ)

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Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

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