TItidio
Agent statistics daily

Get agent_statistics_daily

Statistics on human agent level in daily resolution.

get/agent_statistics_daily

Request

  • Base URL
    https://taa.data.tidio.com
  • URL
    https://taa.data.tidio.com/agent_statistics_daily
  • Auth
    API key in header X-Tidio-Openapi-Client-Id and API key in header X-Tidio-Openapi-Client-Secret

Query parameters

_unique_idstring

Technical field used as primary key of the model.

agent_idstring

Unique agent identifier.

period_datestring

The date corresponding to the information in the row.

cnt_replied_live_conversationsstring

Total number of customer conversations the agent replied to on the given date.

avg_first_response_time_secstring

The average time (in seconds) needed for the agent to respond to the first customer's message in a new conversation.

avg_conversation_duration_secstring

The average duration (in seconds) of all conversations replied to by the agent on the given date.

avg_satisfaction_ratestring

Average customer satisfaction score given to the conversations replied to by the operator in the given date.

_updated_atstring

Technical timestamp (UTC, NTZ)

selectstring

Filtering Columns

orderstring

Ordering

offsetstring

Limiting and Pagination

limitstring required
Example:100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Rangestring

Limiting and Pagination

Range-Unitstring

Limiting and Pagination

Prefer'count=none'

Preference

Response

OK

_unique_idnumber

Technical field used as primary key of the model.

project_idnumber

Unique project identifier.

agent_idnumber

Unique agent identifier.

period_datestring date

The date corresponding to the information in the row.

cnt_replied_live_conversationsnumber

Total number of customer conversations the agent replied to on the given date.

avg_first_response_time_secnumber

The average time (in seconds) needed for the agent to respond to the first customer's message in a new conversation.

avg_conversation_duration_secnumber

The average duration (in seconds) of all conversations replied to by the agent on the given date.

avg_satisfaction_ratenumber

Average customer satisfaction score given to the conversations replied to by the operator in the given date.

_updated_atstring date-time

Technical timestamp (UTC, NTZ)

Changes

No recorded changes to this operation across all 1 revision of this API.