TItickettailor
Orders v2

Get a single order

Changed on

Returns an order belonging to the box office, in the v2 representation.

get/v2/orders/{order_id}

Request

Path parameters

order_idstring required

The unique identifier for the order

Response

A successfully returned order

objectstring
idstring

A unique identifier for the order

created_atstring date-time

When the order was created (ISO 8601)

marketing_opt_inboolean nullable
notesstring nullable
referral_tagstring nullable
statusstring

The order status

status_messagestring nullable
totalinteger nullable

The order total in the currency's minor unit (see currency.base_multiplier)

Example response

{
  "object": "order",
  "id": "or_737352",
  "buyer_details": {
    "address": {
      "address_1": "The Queen's Walk",
      "address_2": "Bishop's",
      "address_3": "London",
      "postal_code": "SE1 7PB"
    },
    "custom_questions": [
      {
        "question": "How did you hear about us?",
        "answer": "Instagram"
      }
    ],
    "email": "john@example.com",
    "first_name": "John",
    "last_name": "Doe",
    "name": "John Doe",
    "phone": "07123456789"
  },
  "created_at": "2026-04-16T13:51:31+01:00",
  "currency": {
    "base_multiplier": 100,
    "code": "GBP",
    "symbol": "£"
  },
  "line_items": [
    {
      "object": "line_item",
      "id": "li_1610093",
      "booking_fee": 0,
      "bundle_id": null,
      "description": "General Admission",
      "discount_id": null,
      "event_summary": {
        "end_date": "2026-05-01T22:30:00+01:00",
        "event_id": "ev_40980",
        "event_series_id": "es_50897",
        "name": "Hackney Downs 2026 Tulip Festival",
        "start_date": "2026-05-01T18:00:00+01:00"
      },
      "fulfilment": "issued_ticket",
      "fulfilments": [
        {
          "reference_id": "it_50198",
          "reference_name": "al4R5"
        },
        {
          "reference_id": "it_50199",
          "reference_name": "bX9kQ"
        }
      ],
      "item_id": "tt_246785",
      "list_booking_fee": 0,
      "list_price": 2500,
      "quantity": 2,
      "store_summary": null,
      "tax": {
        "amount": 833,
        "label": "VAT",
        "rate": 20,
        "treatment": "INCLUSIVE"
      },
      "total": 5000,
      "type": "ticket",
      "value": 5000
    },
    {
      "object": "line_item",
      "id": "li_1610094",
      "booking_fee": 0,
      "bundle_id": null,
      "description": "Festival T-shirt",
      "discount_id": null,
      "event_summary": null,
      "fulfilment": "other",
      "fulfilments": [],
      "item_id": "pr_100003",
      "list_booking_fee": 0,
      "list_price": 1500,
      "quantity": 1,
      "store_summary": {
        "name": "Festival merchandise",
        "store_id": "st_1201"
      },
      "tax": {
        "amount": 250,
        "label": "VAT",
        "rate": 20,
        "treatment": "INCLUSIVE"
      },
      "total": 1500,
      "type": "product",
      "value": 1500
    }
  ],
  "marketing_opt_in": true,
  "meta_data": [
    {
      "key": "crm_id",
      "value": "CUST-48213"
    }
  ],
  "notes": null,
  "referral_tag": "website",
  "status": "completed",
  "status_message": null,
  "total": 6500,
  "transactions": [
    {
      "transaction_id": "pi_3PQx2bLkdIwHu7ix0Zz9Y1aB",
      "type": "payment",
      "amount": 3250,
      "currency": "GBP",
      "payment_method": "STRIPE",
      "pending": false,
      "created_at": "2026-04-16T13:51:31+01:00"
    }
  ],
  "payment_plan": {
    "status": "outstanding",
    "currency": "GBP",
    "total": 6500,
    "amount_paid": 3250,
    "amount_outstanding": 3250,
    "instalments": [
      {
        "id": "pi_901",
        "sequence_number": 1,
        "amount": 3250,
        "currency": "GBP",
        "due_date": "2026-04-16",
        "status": "paid",
        "is_deposit": true
      },
      {
        "id": "pi_902",
        "sequence_number": 2,
        "amount": 3250,
        "currency": "GBP",
        "due_date": "2026-04-30",
        "status": "pending",
        "is_deposit": false
      }
    ]
  }
}

Changes