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Get one of the API key owner's tickets

Returns one of the API key owner's tickets and its message thread (internal staff notes excluded). A ticket the owner does not own reads as 404. Requires the tickets.read scope.

get/tickets/{ticketId}

Path parameters

ticketIdstring required

Ticket ID.

Ticket ID.

Response

The ticket and its message thread.

idstring required
ticketNumberinteger required
subjectstring required
descriptionstring required
categorystring required
status'open' | 'in_progress' | 'awaiting_response' | 'resolved' | 'closed' required
priority'low' | 'medium' | 'high' | 'urgent' required
createdAtstring nullable required
updatedAtstring nullable required
resolvedAtstring nullable required
closedAtstring nullable required
timestampstring required

Changes

Changed in 3 of the 21 revisions of this API.13