Infringement Claims

Update a DIR to resolve an infringement concern

Changed on

Push a fix for a DIR that is suspended with an open infringement claim back into vetting. POST /dir/{dir_id}/submit is blocked while a claim is open, so this is the customer-callable path to update the DIR's content and re-certify before Telnyx adjudicates the claim. All four certification booleans must be true. Optional content fields (display_name, logo_url, call_reasons, documents) update the DIR; documents are append-only.

put/dir/{dir_id}/infringement_update

Request

  • Base URL: https://api.telnyx.com/v2
  • URL: https://api.telnyx.com/v2/dir/{dir_id}/infringement_update
  • Auth: HTTP bearer

Path parameters

dir_idstring uuid required
Example:16635d38-75a6-4481-82e8-69af60e05011

The DIR id. Lowercase UUID.

Request body

certify_no_infringementtrue required

Check to certify that the brand no longer infringes anyone else's trademark or intellectual property.

certify_brand_is_accuratetrue required

Must be true.

certify_no_shaft_contenttrue required

Must be true.

certify_ip_ownershiptrue required

Must be true.

infringement_resolution_notesstring required

Explanation of how the infringement concern was addressed.

display_namestring nullable

The business name shown to call recipients, 1 to 35 characters, no emoji, not blank.

logo_urlstring nullable

Publicly accessible HTTPS URL (max 128 chars) to a 256x256 BMP logo (max 1 MB).

call_reasonsstring[] nullable

Example request

{
  "documents": [
    {
      "document_id": "2a7e8337-e803-4057-a4ae-26c40eb0bc6c",
      "document_type": "business_registration",
      "description": "Certificate of incorporation."
    }
  ]
}

Response

DIR updated and re-submitted for vetting.

Example response

{
  "data": {
    "id": "16635d38-75a6-4481-82e8-69af60e05011",
    "enterprise_id": "4a6192a4-573d-446d-b3ce-aff9117272a6",
    "display_name": "Acme Plumbing",
    "certify_brand_is_accurate": true,
    "certify_no_shaft_content": true,
    "certify_ip_ownership": true,
    "authorizer_name": "Sam Owner",
    "authorizer_email": "sam@acmeplumbing.example.com",
    "logo_url": "https://acmeplumbing.example.com/logo-256.bmp",
    "call_reasons": [
      {
        "reason": "Appointment reminders",
        "created_at": "2026-04-26T18:06:51.940749Z"
      }
    ],
    "documents": [
      {
        "document_id": "2a7e8337-e803-4057-a4ae-26c40eb0bc6c",
        "document_type": "business_registration",
        "description": "Certificate of incorporation."
      }
    ],
    "rejection_reasons": [
      {
        "code": "documentation_incomplete",
        "title": "Documentation incomplete",
        "detail": "Provided documents do not establish business identity.",
        "message": "Please re-upload a clearer scan of the certificate."
      }
    ],
    "created_at": "2026-04-26T18:06:51.940749Z",
    "updated_at": "2026-04-26T18:09:24.785211Z",
    "submitted_at": "2026-04-26T18:07:03.716411Z",
    "verified_at": "2026-04-26T18:07:29.537926Z",
    "expiring_at": "2027-04-26T18:07:29.537981Z",
    "delete_requested_at": "2026-04-27T09:12:44.201820Z",
    "webhook_url": "https://acmehealthcare.example.com/webhooks/branded-calling"
  }
}

Changes

  • 3f89a75a499fRevision changes
    • warning

      added the new bank_reference_letter enum value to the /// response property for the response status

    • warning

      added the new business_credit_report enum value to the /// response property for the response status

    • warning

      added the new certificate_of_good_standing enum value to the /// response property for the response status

    • info

      added the new bank_reference_letter enum value to the request property //

    • info

      added the new business_credit_report enum value to the request property //

    • info

      added the new certificate_of_good_standing enum value to the request property //

  • 27a8076ac294Revision changes
    • warning

      added the new delete_requested enum value to the / response property for the response status

    • info

      added the optional property / to the response with the status

    • info

      added the optional property / to the response with the status