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Ticket

Updates an existing Ticket by ID

Required permission: Tickets - Edit Sending parent_id additionally requires: Ticket Parent-Child - Edit. Requests that send it without that permission, or on an account without parent/child tickets enabled, are rejected with 403. Send an empty parent_id to unlink the Ticket from its parent. Single-Customer Users can only access own tickets.

put/tickets/{id}

Path parameters

idinteger required

Request body

customer_idinteger
ticket_type_idinteger
numberstring
subjectstring
due_datestring date
start_atstring date-time
end_atstring date-time
location_idinteger
problem_typestring
statusstring
user_idinteger
propertiesobject
asset_idsinteger[]
signature_namestring
signature_datastring
sla_idinteger
contact_idinteger
parent_idinteger
prioritystring
outtake_form_datastring
outtake_form_datestring date-time
outtake_form_namestring

Response

successful

Changes