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Get Conversation

Return the available details for one organization-visible conversation.

Includes the transcript, recordings, and AI-generated summary when present. Requires the Export permission (read scope). Private conversations owned by individual users are excluded.

get/v1/conversations/{conversationId}

Path parameters

conversationIdstring uuid required

Response

Successful Response

conversationIdstring uuid required
sourceIdstring nullable
titlestring nullable
startTimestring date-time required
endTimestring date-time required
type'INTERNAL' | 'EXTERNAL' required
summaryobject nullable

Changes

Changed in 2 of the 3 revisions of this API.4

  • f499ec011b173See the full diff
    • ●

      added the new consulting_call enum value to the category/anyOf[subschema #1: ExternalCategory]/ response property for the response status 200

      response-property-enum-value-added

    • ●

      added the new consulting_team enum value to the category/anyOf[subschema #2: InternalCategory]/ response property for the response status 200

      response-property-enum-value-added

    • ●

      added the new customer_service_team enum value to the category/anyOf[subschema #2: InternalCategory]/ response property for the response status 200

      response-property-enum-value-added

  • f133fe4cb7f21See the full diff
    • ●

      added the new partner_call enum value to the category/anyOf[subschema #1: ExternalCategory]/ response property for the response status 200

      response-property-enum-value-added