automationReviewedAtstring date-time nullable
ticketAnalysisEnabledboolean
insightConsolidationEnabledboolean
insightRecurringEnabledboolean
insightEmailNotificationsEnabledboolean
kbCurationRecurringEnabledboolean
kbCurationAutoPublishEnabledboolean
skipStatusCategoriesStatusCategory[]
minNarrativeTokensinteger
levelZeroDeviceGatheringEnabledboolean
endUserResolutionEnabledboolean
endUserResolutionApplyMode'SUPERIT_ONLY' | 'PSA_PUBLIC_NOTE'
Where the end-user resolution invite lands.
SUPERIT_ONLY: staff-only preview in SuperIT; the customer-facing PSA
note write is suppressed. PSA_PUBLIC_NOTE: also post the invite as a
customer-facing note on the ticket. Distinct from TriageApplyMode
(whose second value is an internal note, not customer-facing).
triageApplyMode'SUPERIT_ONLY' | 'PSA_INTERNAL_NOTE' | 'PSA_AUTO_UPDATE'
Where triage suggestions land for a connection.
Spec C only persists the value; spec D's dispatch logic acts on it.
triageBlockedFieldsTriageField[]
investigateApplyMode'SUPERIT_ONLY' | 'PSA_INTERNAL_NOTE' | 'PSA_AUTO_UPDATE'
Where triage suggestions land for a connection.
Spec C only persists the value; spec D's dispatch logic acts on it.
investigateIncludeAuditboolean
preset'none' | 'balanced' | 'full' | 'custom'
Server-owned autonomy presets.
CUSTOM is the state after any individual field edit; it cannot be
applied via the preset endpoint (only reached through PATCH).
triageStatusCategoriesStatusCategory[]
investigateStatusCategoriesStatusCategory[]
endUserChatStatusCategoriesStatusCategory[]