SPspotnana
Companies

Get company support config

Changed on
get/v2/companies/{companyId}/support-config

Request

  • Base URL
    https://api-ext-sboxmeta.partners.spotnana.com
  • Auth
    HTTP bearer

Response

OK

emailAddressesstring[]

List of the support email addresses.

tier'BASIC' | 'SEAT1A' | 'TIER_2' | 'TIER_3' | 'TIER_4' | 'TIER_5' | 'TIER_6' | 'TIER_7' | 'TIER_8' | 'TIER_9' | 'TIER_10' | 'TIER_11' | 'TIER_12' | 'TIER_13' | 'TIER_14' | 'TIER_15' | 'TIER_16' | 'TIER_17' | 'TIER_18' | 'TIER_19' | 'TIER_20' | 'TIER_21' | 'TIER_22' | 'TIER_23' | 'TIER_24' | 'TIER_25' | 'TIER_26' | 'TIER_27' | 'TIER_28' | 'TIER_29' | 'TIER_30' | 'TIER_31'

Tier of User. Note: In default UI, BASIC is displayed as Standard, and SEAT1A is displayed as VIP. Display names for other tiers are driven by the company tier configuration.

portalUrlsstring[]

List of the support portal urls.

Example response

{
  "contactNumbers": [
    {
      "countryCode": 91,
      "countryCodeSource": "FROM_NUMBER_WITH_PLUS_SIGN",
      "extension": "222",
      "isoCountryCode": "IN",
      "italianLeadingZero": true,
      "nationalNumber": 8150,
      "numberOfLeadingZeros": 1,
      "preferredDomesticCarrierCode": "7",
      "rawInput": "77777",
      "type": "MOBILE"
    }
  ],
  "emailAddresses": [
    "support@spotnana.com"
  ],
  "freshdeskConfig": {
    "enabled": true
  },
  "tier": "SEAT1A",
  "genesysConfig": {
    "enabled": true
  },
  "portalUrls": [
    "www.support.spotnana.com"
  ],
  "zendeskConfig": {
    "enabled": true,
    "integrationId": "1234567890",
    "androidIntegrationId": "1234567890",
    "iosIntegrationId": "1234567890"
  },
  "genesysCloudConfig": {
    "enabled": true,
    "deploymentId": "52dc2a6f-772a-4edf-96d3-b3f0c49400a7",
    "environment": "usa-1",
    "genesysScriptUrl": "https://test.test.com",
    "clientId": "1ab2cd3efghijklmnop4qr5s6t"
  },
  "cognigyChatConfig": {
    "scriptUrl": "https://your-cognigy-instance.com/script/abcdef123456",
    "initWebchatEndpoint": "https://your-cognigy-instance.com/initWebchat",
    "sessionTimeout": 30,
    "cssUrl": "https://your-server.com/css/chat.css"
  }
}

Changes