Webhooks

message_sent

A message was sent in a conversation, by either a firm user or a client. is_firm_user tells you which.

postWebhookmessage_sent

Payload

idinteger

textstring nullable

conversation_idinteger

is_firm_userboolean

True when a firm user sent it, false when a client did.

sender_idinteger

sender_emailstring nullable

sender_namestring nullable

created_atstring date-time

linkstring uri

Absolute URL to the conversation.

Return any 2xx to acknowledge. Returning 410 Gone deletes the subscription.

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.