QueueParameter

Get a single queue parameter

GetQueueParameter Retrieves a specific parameter definition associated with the specified queue. Returns 404 if the parameter does not exist or does not belong to the queue.

get/public/v1/helpdesk/queues/{queueId}/parameters/{parameterId}

Request

  • Base URL: https://api.platform.softwareone.com
  • URL: https://api.platform.softwareone.com/public/v1/helpdesk/queues/{queueId}/parameters/{parameterId}
  • Auth: none declared

Path parameters

queueIdstring required

The unique identifier of the queue

parameterIdstring required

The unique identifier of the parameter definition

Query parameters

selectstring

Optional RQL select statement to filter fields

Response

OK

idstring
namestring
iconstring nullable
revisioninteger
scope'Case' | 'Form'

Defines the scope that determines where a parameter is applicable in the helpdesk system.

phase'Request' | 'Response'

Defines the phase that determines when a parameter is used in the helpdesk workflow.

descriptionstring

The description of the parameter

multipleboolean

Indicates whether the parameter can accept multiple values

externalIdstring nullable

The optional external identifier of the parameter for integration purposes

displayOrderinteger nullable

The display order of the parameter where a lower value indicates higher priority in the display sequence

optionsunknown
type'SingleLineText' | 'MultiLineText' | 'Address' | 'Contact' | 'Checkbox' | 'Choice' | 'Subdomain' | 'Heading' | 'DropDown' | 'Email' | 'DataObject' | 'Date' | 'DateAndTime' | 'Collection'
isDeletedboolean

Indicates whether the parameter definition has been marked as deleted.

Example response

{
  "description": "Customer contact email address",
  "externalId": "EXT-PARAM-123",
  "displayOrder": 1
}

Changes

No recorded changes to this operation across all 1 revision of this API.