Sign in
Webhooks

post-conversation

Fired after the call ends. Contains the full transcript, call metadata, recording URL, and all agent variables that were in scope during the conversation.

For the full field-level reference, see the Webhooks guide.

post/webhook-events/post-conversation

Request body

urlstring required

The webhook URL endpoint that received the event.

descriptionstring required

Human-readable label configured on the webhook (e.g. "Debt Collection Agent's Endpoint").

eventstring required

Event identifier in the form {agentId}.{eventType}.

idstring required

Unique webhook delivery ID (separate from metadata.callId).

Example request

{
  "url": "https://example.com/webhook",
  "event": "69fc7dd072a0c1d28d948ace.post-conversation",
  "id": "69fd96118fd277fc807e4c23",
  "metadata": {
    "agentId": "69fc7dd072a0c1d28d948ace",
    "eventType": "post-conversation",
    "conversationType": "telephonyOutbound",
    "callId": "CALL-1778226705739-7e4c17",
    "callData": {
      "fromNumber": "+918035317096",
      "toNumber": "+916296641821",
      "callDuration": 49.350622
    },
    "variables": {
      "agent_name": "Nisha",
      "customer_name": "Rahul Sharma",
      "due_amount": "29000"
    }
  }
}

Response

Your endpoint should return a 2XX status to acknowledge receipt.

Changes