Analytics

Post-call intelligence: show rate, ratings, day-of-week, surprises

Post-call patterns over a window: show rate, ratings, day-of-week effects, and the surprises worth a look.

API key scopes: analytics:read.

get/api/analytics/call-intelligence

Request

  • Base URL: https://api.setluca.com
  • URL: https://api.setluca.com/api/analytics/call-intelligence
  • Auth: one of:
    • API key in cookie luca.session_token
    • API key in header x-api-key
    • HTTP bearer

Query parameters

startstring date-time

Start of the time range, inclusive.

endstring date-time

End of the time range, exclusive.

period'this_week' | 'this_month' | 'last_week' | 'last_month' | 'last_30_days'

Reporting window the figures cover.

channel'telegram' | 'instagram' | 'messenger' | 'whatsapp'

Return only records on this messaging channel.

Headers

Luca-API-Version'1'

The major version of the API this client was built against. Omit it and the request is served by the current major version. Any other value is refused with 400 unsupported_api_version.

Response

ok

totalCallsnumber required
completednumber required
noShowsnumber required
reschedulednumber required
cancellednumber required
showRatenumber nullable required
previousShowRatenumber nullable required
avgRatingnumber nullable required
wonnumber required
lostnumber required
notAFitnumber required
closeRatenumber nullable required
previousCloseRatenumber nullable required
avgCallToCloseHoursnumber nullable required
multiCallLeadCountnumber required

Changes

No recorded changes to this operation across all 1 revision of this API.