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Knowledge Articles

Retrieve a Knowledge Article

OAuth Scope

This endpoint requires the following OAuth scope read_knowledge.

get/knowledgearticle/{uuid}.json

Path parameters

uuidstring uuid required

UUID of the Knowledge Article

Response

Knowledge Article record retrieved successfully

uuidstring uuid

Unique identifier for this record

active0 | 1

Record active/deleted flag. Valid values are [0,1]

edit_datestring

Timestamp at which record was last modified

namestring required

Title of the knowledge article. This is a mandatory field with a maximum length of 100 characters. Used for identifying and searching for articles in the knowledge base.

contentstring

The main content of the knowledge article. For 'richtext' and 'pdf' articles, this contains HTML formatted text. For 'video' articles, this may contain supplementary information. For 'call' articles, this contains call details. Supports extended text length.

article_typestring

Type of knowledge article. Valid values are 'video', 'richtext', 'pdf', or 'call'. This determines how the article content is presented and processed in the system.

tagsstring

Comma-separated list of tags associated with this knowledge article. Maximum length is 2000 characters. Tags are used for categorization, searching, and automatic relationship generation with other objects like Services, Materials, and Companies.

Example response

{
  "uuid": "123e4567-4845-482f-a7ef-23f94fb23ebb",
  "edit_date": "2026-03-01 12:00:00"
}

Changes

Changed in 1 of the 50 revisions of this API.5

  • ca9b053c43735See the full diff
    • ○

      added the non-success response with the status 401

      response-non-success-status-added

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      added the non-success response with the status 403

      response-non-success-status-added

    • ○

      added the non-success response with the status 404

      response-non-success-status-added

    • ○

      added the non-success response with the status 429

      response-non-success-status-added

    • ○

      added the non-success response with the status 500

      response-non-success-status-added