SEservicechannel
WorkActivities

Retrieve the specified work activity of a work order

Returns the specified work activity of a work order. <br />A work activity details information about the technician's work on a service request: the time when the technician started and finished their work, the type of activity they carried out, the number of technicians who rendered the service, and other details related to the labor performed. <br />Note: Both subscribers and providers can use this method.

get/odata/workorders({workorderId})/workactivities({workactivityId})

Request

Path parameters

workactivityIdinteger required

The unique numeric identifier of the work activity to return.

workorderIdinteger required

The unique numeric identifier of the work order for which you want to retrieve a work activity.

Query parameters

$expandstring

Expand a navigation property.

$selectstring

Select a set of properties to return.

$filterstring

Filter a collection of resources addressed by a request URL.

$orderbystring

Order resources by the specified property in the response.

$topinteger

Return the specified number of items in the response.

$skipinteger

Skip the specified number of items in the response.

$countboolean

Include the count of the matching resources in the response.

Response

The requested work activity of the specified work order is in the response.

Idinteger

The unique numeric identifier of the work activity.

WorkOrderIdinteger

The unique numeric identifier of the work order for which the work activity was reported.

TimeInstring date-time

The date and time when the technician started work on the service request.

TimeOutstring date-time

The date and time when the technician finished work on the service request.

IsTimeEditedboolean

Indicates if the time of the labor performed was modified.

CallerIdstring

Possible values: a) The GPS coordinates of the location where the technician performed the most recent action — either check-in or check-out — via the ServiceChannel Provider mobile app. b) The phone number of the technician from which they performed the most recent action — either check-in or check-out — using the IVR (Interactive Voice Response) system. c) Null value if the work activity was entered manually.

ResolutionCodestring

The most recent status assigned to the work order by the technician.

WorkTypestring

The type of activity performed: Repair or Travel. Other values may be returned if custom types are set up for the subscriber.

HasCheckInInfoboolean

Indicates if a check-in was performed for the work activity.

HasCheckListResponseboolean

Indicates if the technician answered checklist questions.

TechsCountinteger

The number of technicians who performed the work.

Namestring

The technician performed the work.

CreatedByinteger

The user who created the labor.

Changes

No recorded changes to this operation across all 1 revision of this API.