SEsequenzy
Sequences

Resume paused subscribers in a sequence

Changed on

Continues paused contacts from the step they were paused on, with the status they had. Nothing restarts or is skipped. Waits keep their original wall-clock time, like a whole-sequence pause - a wait that ran out while paused continues right away, and one that has not still ends when it would have. Enrollments of the targeted contacts that are not paused are reported with outcome not_paused and left alone. When the sequence itself is disabled, sequenceRunning is false and the resumed contacts continue once it is enabled.

post/sequences/{sequenceId}/enrollments/resume

Request

  • Base URL
    https://api.sequenzy.com/api/v1
  • URL
    https://api.sequenzy.com/api/v1/sequences/{sequenceId}/enrollments/resume
  • Auth
    HTTP bearer

Path parameters

sequenceIdstring required

Sequence ID

Request body

subscriberIdsstring[]

Subscriber IDs to resume.

emailsstring[]

Subscriber emails to resume, matched case-insensitively.

Example request

{
  "subscriberIds": [
    "sub_abc123"
  ],
  "emails": [
    "ada@example.com"
  ]
}

Response

Request applied; each targeted enrollment reports its outcome

successboolean required
sequenceIdstring required
messagestring required
resumedCountinteger required

Enrollments resumed by this request.

notPausedCountinteger required

Enrollments of the targeted contacts that were not paused.

sequenceRunningboolean required

False when the sequence itself is disabled or not live; resumed contacts continue once it is enabled.

enqueuedCountinteger required

Resumed enrollments handed to the sending queue. Zero while the sequence is not running.

Example response

{
  "success": true,
  "sequenceId": "seq_abc123",
  "enrollments": [
    {
      "enrollmentId": "tok_abc123",
      "subscriberId": "sub_abc123",
      "subscriberEmail": "ada@example.com",
      "currentNodeId": "node_delay_2",
      "status": "paused",
      "pausedAt": "2026-03-02T09:00:00.000Z",
      "outcome": "paused"
    }
  ],
  "notEnrolled": [
    {
      "subscriberId": "sub_def456",
      "email": "grace@example.com"
    }
  ],
  "message": "Paused 1 enrollment.",
  "resumedCount": 1,
  "sequenceRunning": true,
  "enqueuedCount": 1
}

Changes