Knowledge Base

List Ticket Summaries

List all conversation summaries stored in the knowledge base.

Required Scopes: knowledge_base:read

Returns conversations that have been AI-summarized.

get/api/v1/knowledge-base/tickets

Request

  • Base URL: https://api.sendseven.com
  • URL: https://api.sendseven.com/api/v1/knowledge-base/tickets
  • Auth: HTTP bearer

Query parameters

pageinteger

Page number (1-indexed)

page_sizeinteger

Items per page

Response

Successful Response

Example response

{
  "items": [
    {
      "ai_summary": "Customer was unable to reset their password. Agent guided them through the process.",
      "closed_at": "2025-01-15T10:30:00Z",
      "contact_id": "contact-uuid-012",
      "conversation_id": "conv-uuid-789",
      "created_at": "2025-01-15T10:00:00Z",
      "gemini_document_name": "ticket_ticket-uuid-123",
      "id": "ticket-uuid-123",
      "resolution_summary": "Sent password reset link, customer successfully reset password",
      "sentiment_analysis": "positive",
      "subject": "Password reset issue",
      "summarized_at": "2025-01-15T10:31:00Z",
      "tags": [
        "password",
        "account_access",
        "resolved"
      ],
      "tenant_id": "tenant-uuid-456",
      "user_intent": "Reset forgotten password"
    }
  ]
}

Changes

No recorded changes to this operation across all 3 revisions of this API.