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Get Calls

Get a list of calls.

get/telephony/calls

Query parameters

pagenumber

Page number

direction'incoming' | 'outgoing'

Filter by call direction

extension_idsnumber[]

Filter by extension IDs

status'completed' | 'noanswer' | 'missed'

Filter by call status

sentiment'positive' | 'neutral' | 'negative'

Filter by call sentiment

insight'booking_not_confirmed' | 'follow_up_required' | 'friendly_service' | 'good_value' | 'information_only' | 'long_wait_time' | 'loyalty_acknowledged' | 'miscommunication' | 'needs_quote_or_estimate' | 'not_in_stock' | 'policy_disagreement' | 'poor_service' | 'potential_sale' | 'pricing_disagreement' | 'quality_issue' | 'quality_satisfaction' | 'quick_resolution' | 'repeat_problem' | 'unresolved_issue' | 'went_above_and_beyond'

Filter by call insights

contact_idnumber

Filter by contact ID

phone_numbernumber

Filter by contact phone number

created_atstring[]

Filter by creation date. Accepts an array with one or two ISO 8601 date-time values. If one value is provided, it represents the start (left) boundary. If two values are provided, they define a date range (start and end). Examples: ["2025-05-01T00:00:00Z"] — filter from May 1, 2025 onward. ["2025-05-01T00:00:00Z", "2025-05-02T00:00:00Z"] — filter between May 1 and May 2, 2025.

sort'id' | '-id'

Defines the sorting order of returned results. Use a field name to sort ascending or prefix it with a minus sign (-) to sort descending.

Changes

No recorded changes to this endpoint across all 1 revision of this API.