cases

Create a case action item

Adds an action item to an existing CRM case. Action items are the follow-up tasks shown on the case in-app.

Newly created action items are always incomplete; completing one is not supported through this API. Requests are not idempotent: retrying a successful call creates a second action item.

post/cases/{id}/action-items

Request

Base URL: https://api.ritten.io/v1
URL: https://api.ritten.io/v1/cases/{id}/action-items
Auth: none declared

Path parameters

idstring uuid required

The ID of the case to add an action item to

Request body

contentstring required

The description of the action item

Example request

{
  "content": "Call the referral source to confirm insurance"
}

Response

Successfully created case action item

idstring uuid

caseIdstring uuid

contentstring

isCompleteboolean

completedAtstring date-time nullable

createdAtstring date-time

Example response

{
  "id": "182c2e54-3494-4b85-aba5-038cf539d5bf",
  "caseId": "182c2e54-3494-4b85-aba5-038cf539d5bf",
  "content": "Call the referral source to confirm insurance",
  "completedBy": {
    "id": "182c2e54-3494-4b85-aba5-038cf539d5bf",
    "email": "johndoe@ritclinic.ritten.io",
    "first": "Doe",
    "last": "John",
    "lastAccessedAt": "2024-01-15T14:32:00Z"
  },
  "createdAt": "2024-01-01T00:00:00Z"
}

Changes

No recorded changes to this operation across all 1 revision of this API.