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tags

List all call tags

Retrieves all tags defined for your team. Tags are labels that can be attached to calls for categorization and reporting purposes (e.g., "support", "sales", "follow-up"). Tags are team-wide — all users share the same tag set. The total count is in the list_count field.

Permission: IVRs Read required.

Monitoring: Not needed. All team tags are returned regardless of the Monitoring flag.

get/tags

Response

Successful operation — returns the list of tags.

list_countinteger

The size of the list

Example response

{
  "list_count": 1,
  "list": [
    {
      "tag_id": 123,
      "name": "mytag",
      "color": "ff6b6b",
      "description": "my tag description",
      "creation_date": "2018-08-12T12:12:40.53Z"
    }
  ]
}

Changes