Help Webservice

Get open support tickets for a client organization V2

Get Open Support Tickets For A Client Organization. Tickets are associated to an organziation based on the requester's organization association.

post/api/help/openTicketsV2

Request

  • Base URL: https://api2.rhombussystems.com
  • URL: https://api2.rhombussystems.com/api/help/openTicketsV2
  • Auth: API key in header x-auth-apikey

Headers

x-auth-scheme'api-token' | 'api' | 'partner-api-token' | 'partner-api' required

Authentication scheme identifier. Use api-token for standard API key authentication, partner-api-token for partner API key authentication. Must be paired with the x-auth-apikey header containing your API key.

Request body

endTimeMsinteger nullable

End time in milliseconds for filtering tickets

startTimeMsinteger nullable

Start time in milliseconds for filtering tickets

Example request

{
  "endTimeMs": 1642319999999,
  "startTimeMs": 1642233600000
}

Response

OK

errorboolean nullable
errorCodestring nullable

Stable, machine-readable code for the failure (one of the ApiErrorCode catalog) when error is true. Branch on this, not on errorMsg.

errorMsgstring nullable
warningMsgstring nullable

Example response

{
  "tickets": [
    {
      "createdAt": "2024-01-15T10:30:00Z",
      "id": 12345,
      "status": "Open",
      "subject": "Camera connectivity issue"
    }
  ],
  "userTickets": [
    {
      "createdAt": "2024-01-15T10:30:00Z",
      "id": 12345,
      "status": "Open",
      "subject": "Camera connectivity issue"
    }
  ]
}

Changes

No recorded changes to this operation across all 1 revision of this API.