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TicketJournals

Create ticket journal

Create a new ticket journal.

post/v1/TicketJournals

Request body

ticket_journal_idinteger

Primary identifier for this ticket journal.

created_byinteger

Foreign identifier indicating the user who created this ticket journal.

created_datestring date-time

Date and time this ticket journal was created.

messagestring required

A message containing notes, a log of work, or communication with an end user.

ticket_idinteger required

Foreign identifier indicating the ticket this journal is related to.

show_on_accountboolean

Indicates whether the journal should be visible from the associated customer's account page.

is_publicboolean

Indicates whether the journal should be emailed to the customer's contact email.

email_copy_to_groupboolean

Indicates whether the journal should be emailed to the user group on the ticket.

Response

Created

okboolean
idinteger

Changes

No recorded changes to this endpoint across all 1 revision of this API.