RErev-io
TicketJournals

Create ticket journal

Changed on

Create a new ticket journal.

post/v1/TicketJournals

Request

Request body

ticket_journal_idinteger

Primary identifier for this ticket journal.

created_byinteger

Foreign identifier indicating the user who created this ticket journal.

created_datestring date-time

Date and time this ticket journal was created.

messagestring required

A message containing notes, a log of work, or communication with an end user.

ticket_idinteger required

Foreign identifier indicating the ticket this journal is related to.

show_on_accountboolean

Indicates whether the journal should be visible from the associated customer's account page.

is_publicboolean

Indicates whether the journal should be emailed to the customer's contact email.

email_copy_to_groupboolean

Indicates whether the journal should be emailed to the user group on the ticket.

visible_in_agent_portalboolean

Indicates whether the journal should be visible in Agent Portal.

Response

Created

okboolean
idinteger

Changes

  • f175f5a3b11dRevision changes
    • breaking

      request body became required

    • info

      added the new optional request property (media type: application/json)

    • info

      added the new optional request property (media type: text/json)

    • info

      added the new optional request property (media type: text/html)