PUT /rerun-call-analysis/{call_id}

Changed on Nov 5, 2026

Rerun post-call analysis for a specific call. This operation incurs charges.

Request

Base URL
https://api.retellai.com
Auth
HTTP bearer

Path parameters

call_idstring required

Example:call_119c3f8e47135a29e65947eeb34cf12d

The call id to rerun analysis for.

Response

Call analysis rerun successfully.

Example response

{
  "call_type": "web_call",
  "access_token": "eyJhbGciOiJIUzI1NiJ9.eyJ2aWRlbyI6eyJyb29tSm9p",
  "call_id": "Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6",
  "agent_id": "oBeDLoLOeuAbiuaMFXRtDOLriTJ5tSxD",
  "agent_name": "My Agent",
  "agent_version": 1,
  "agent_tag": "prod",
  "call_status": "registered",
  "retell_llm_dynamic_variables": {
    "customer_name": "John Doe"
  },
  "collected_dynamic_variables": {
    "last_node_name": "Test node"
  },
  "custom_sip_headers": {
    "X-Custom-Header": "Custom Value"
  },
  "data_storage_setting": "everything",
  "opt_in_signed_url": true,
  "start_timestamp": 1703302407333,
  "end_timestamp": 1703302428855,
  "transfer_end_timestamp": 1703302628855,
  "duration_ms": 10000,
  "transcript": "Agent: hi how are you doing?\nUser: Doing pretty well. How are you?\nAgent: That's great to hear! I'm doing well too, thanks! What's up?\nUser: I don't have anything in particular.\nAgent: Got it, just checking in!\nUser: Alright. See you.\nAgent: have a nice day\n",
  "transcript_object": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "scrubbed_transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "pre_session_transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "scrubbed_pre_session_transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "post_session_transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "scrubbed_post_session_transcript_with_tool_calls": [
    {
      "role": "agent",
      "content": "hi how are you doing?",
      "words": [
        {
          "word": "hi",
          "start": 0.7,
          "end": 1.3
        }
      ]
    }
  ],
  "recording_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording.wav",
  "recording_multi_channel_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording_multichannel.wav",
  "scrubbed_recording_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording.wav",
  "scrubbed_recording_multi_channel_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/recording_multichannel.wav",
  "public_log_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/public_log.txt",
  "knowledge_base_retrieved_contents_url": "https://retellai.s3.us-west-2.amazonaws.com/Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6/kb_retrieved_contents.txt",
  "latency": {
    "e2e": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    },
    "asr": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    },
    "llm": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    },
    "llm_websocket_network_rtt": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    },
    "tts": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    },
    "knowledge_base": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    },
    "s2s": {
      "p50": 800,
      "p90": 1200,
      "p95": 1500,
      "p99": 2500,
      "max": 2700,
      "min": 500,
      "num": 10
    }
  },
  "transfer_destination": "+12137771234",
  "call_analysis": {
    "call_summary": "The agent called the user to ask question about his purchase inquiry. The agent asked several questions regarding his preference and asked if user would like to book an appointment. The user happily agreed and scheduled an appointment next Monday 10am.",
    "user_sentiment": "Positive",
    "call_successful": true
  },
  "call_cost": {
    "product_costs": [
      {
        "product": "elevenlabs_tts",
        "unit_price": 1,
        "cost": 60
      }
    ],
    "total_duration_seconds": 60,
    "total_duration_unit_price": 1,
    "combined_cost": 70
  },
  "unbilled_response_periods": [
    {
      "start_ms": 12000,
      "end_ms": 45000,
      "type": "cascading"
    }
  ],
  "unbilled_response_seconds": 33
}

Changes

Nov 5, 2026e482acaa292c Revision changes
- info
  added the optional property //////// to the response with the status
- info
  added the optional property //////// to the response with the status
- info
  added the optional property //////// to the response with the status
- info
  added the optional property //////// to the response with the status
Nov 2, 2026f8ba293428aa Revision changes
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  the ///////// response's property type changed from object to no type for status
- breaking
  the ///////////// response's property type changed from object to no type for status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////// from the response with the status
- breaking
  removed the required property ////////// from the response with the status
- breaking
  removed the required property ////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////// from the response with the status
- breaking
  removed the required property ////////// from the response with the status
- breaking
  removed the required property ////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- breaking
  removed the required property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- warning
  removed the optional property ////////// from the response with the status
- warning
  removed the optional property ////////////// from the response with the status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status
- info
  added subschema #2 to the ///////// response property allOf list for the response status
- info
  added subschema #2 to the ///////////// response property allOf list for the response status

Operation history (4 revisions)