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ticketing/tickets

Retrieve Tickets

Retrieve Tickets from any connected Ticketing software

get/ticketing/tickets/{id}

Path parameters

idstring required

id of the ticket you want to retrive.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

namestring nullable required

The name of the ticket

status'OPEN' | 'CLOSED' nullable

The status of the ticket. Authorized values are OPEN or CLOSED.

descriptionstring nullable required

The description of the ticket

due_datestring date-time nullable

The date the ticket is due

type'BUG' | 'SUBTASK' | 'TASK' | 'TO-DO' nullable

The type of the ticket. Authorized values are PROBLEM, QUESTION, or TASK

parent_ticketstring nullable

The UUID of the parent ticket

completed_atstring date-time nullable

The date the ticket has been completed

priority'HIGH' | 'MEDIUM' | 'LOW' nullable

The priority of the ticket. Authorized values are HIGH, MEDIUM or LOW.

assigned_tostring[] nullable

The users UUIDs the ticket is assigned to

account_idstring nullable

The UUID of the account which the ticket belongs to

contact_idstring nullable

The UUID of the contact which the ticket belongs to

field_mappingsobject nullable

The custom field mappings of the ticket between the remote 3rd party & Panora

idstring nullable

The UUID of the ticket

remote_idstring nullable

The id of the ticket in the context of the 3rd Party

remote_dataobject nullable

The remote data of the ticket in the context of the 3rd Party

created_atstring date-time nullable

The created date of the object

modified_atstring date-time nullable

The modified date of the object

Example response

{
  "name": "Customer Service Inquiry",
  "status": "OPEN",
  "description": "Help customer",
  "due_date": "2024-10-01T12:00:00Z",
  "type": "BUG",
  "parent_ticket": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "collections": [
    "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
  ],
  "tags": [
    "my_tag",
    "urgent_tag"
  ],
  "completed_at": "2024-10-01T12:00:00Z",
  "priority": "HIGH",
  "assigned_to": [
    "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
  ],
  "comment": {
    "body": "Assigned to Eric !",
    "html_body": "<p>Assigned to Eric !</p>",
    "creator_type": "USER",
    "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
    "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
    "user_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
    "attachments": [
      "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
    ]
  },
  "account_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "attachments": [
    "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
  ],
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "remote_id": "id_1",
  "remote_data": {
    "key1": "value1",
    "key2": 42,
    "key3": true
  },
  "created_at": "2024-10-01T12:00:00Z",
  "modified_at": "2024-10-01T12:00:00Z"
}

Changes