ticketing/users

Retrieve User

Changed on

Retrieve a User from any connected Ticketing software

get/ticketing/users/{id}

Request

  • Base URL
    https://api.panora.dev
  • URL
    https://api.panora.dev/ticketing/users/{id}
  • Auth
    API key in header x-api-key

Path parameters

idstring required

id of the user you want to retrieve.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

namestring nullable required

The name of the user

email_addressstring nullable required

The email address of the user

teamsstring[] nullable

The teams whose the user is part of

account_idstring nullable

The account or organization the user is part of

field_mappingsobject nullable

The custom field mappings of the user between the remote 3rd party & Panora

idstring nullable

The UUID of the user

remote_idstring nullable

The id of the user in the context of the 3rd Party

remote_dataobject nullable

The remote data of the user in the context of the 3rd Party

created_atstring date-time nullable

The created date of the object

modified_atstring date-time nullable

The modified date of the object

Example response

{
  "name": "John Doe",
  "email_address": "john.doe@example.com",
  "teams": [
    "team1",
    "team2"
  ],
  "account_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "field_mappings": {
    "fav_dish": "broccoli",
    "fav_color": "red"
  },
  "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
  "remote_id": "id_1",
  "remote_data": {
    "key1": "value1",
    "key2": 42,
    "key3": true
  },
  "created_at": "2024-10-01T12:00:00Z",
  "modified_at": "2023-10-01T12:00:00Z"
}

Changes

  • ca0fa45ebd05Revision changes
    • breaking

      the response property became optional for the status

  • ca213ae36b7fRevision changes
    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became nullable for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response property became optional for the status

    • breaking

      the response's property type changed from object to string, and format from no format to date-time for status

    • breaking

      the response's property type changed from object to string, and format from no format to date-time for status

    • info

      the endpoint scheme security bearer was removed from the API