ticketing/tickets

List Tickets

Changed on
get/ticketing/tickets

Request

  • Base URL
    https://api.panora.dev
  • URL
    https://api.panora.dev/ticketing/tickets
  • Auth
    API key in header x-api-key

Query parameters

remote_databoolean

Set to true to include data from the original software.

limitnumber

Set to get the number of records.

cursorstring

Set to get the number of records after this cursor.

Headers

x-connection-tokenstring required

The connection token

Response

prev_cursorstring nullable required
next_cursorstring nullable required

Example response

{
  "data": [
    {
      "name": "Customer Service Inquiry",
      "status": "OPEN",
      "description": "Help customer",
      "due_date": "2024-10-01T12:00:00Z",
      "type": "BUG",
      "parent_ticket": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "collections": [
        "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
      ],
      "tags": [
        "my_tag",
        "urgent_tag"
      ],
      "completed_at": "2024-10-01T12:00:00Z",
      "priority": "HIGH",
      "assigned_to": [
        "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
      ],
      "comment": {
        "body": "Assigned to Eric !",
        "html_body": "<p>Assigned to Eric !</p>",
        "creator_type": "USER",
        "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
        "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
        "user_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
        "attachments": [
          "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
        ]
      },
      "account_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "attachments": [
        "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
      ],
      "field_mappings": {
        "fav_dish": "broccoli",
        "fav_color": "red"
      },
      "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "remote_id": "id_1",
      "remote_data": {
        "key1": "value1",
        "key2": 42,
        "key3": true
      },
      "created_at": "2024-10-01T12:00:00Z",
      "modified_at": "2024-10-01T12:00:00Z"
    }
  ]
}

Changes

  • ef360d76c658Revision changes
    • breaking

      for the query request parameter limit, default value 50 was removed

  • be3dc330edf3Revision changes
    • info

      removed the BUG enum value from the /// response property for the response status

    • info

      removed the CLOSED enum value from the /// response property for the response status

    • info

      removed the CONTACT enum value from the //////// response property for the response status

    • info

      removed the HIGH enum value from the /// response property for the response status

    • info

      removed the LIST enum value from the ///////// response property for the response status

    • info

      removed the LOW enum value from the /// response property for the response status

    • info

      removed the MEDIUM enum value from the /// response property for the response status

    • info

      removed the OPEN enum value from the /// response property for the response status

    • info

      removed the PROJECT enum value from the ///////// response property for the response status

    • info

      removed the SUBTASK enum value from the /// response property for the response status

    • info

      removed the TASK enum value from the /// response property for the response status

    • info

      removed the TO-DO enum value from the /// response property for the response status

    • info

      removed the USER enum value from the //////// response property for the response status