accounting/accounts3

accounting/addresses2

accounting/attachments3

accounting/balancesheets2

accounting/cashflowstatements2

accounting/companyinfos2

accounting/contacts3

accounting/creditnotes2

accounting/expenses3

accounting/incomestatements2

accounting/invoices3

accounting/items2

accounting/journalentries3

accounting/payments3

accounting/phonenumbers2

accounting/purchaseorders3

accounting/taxrates2

accounting/trackingcategories2

accounting/transactions2

accounting/vendorcredits2

auth1

connections1

crm/companies3

crm/contacts3

crm/deals3

crm/engagements3

crm/notes3

crm/stages2

crm/tasks3

crm/users2

ecommerce/customers2

ecommerce/fulfillments2

ecommerce/orders3

ecommerce/products3

events1

fieldMappings6

filestorage/files3

filestorage/folders3

filestorage/groups2

filestorage/users2

linkedUsers5

marketingautomation/actions3

marketingautomation/automations3

marketingautomation/campaigns3

marketingautomation/contacts3

marketingautomation/emails2

marketingautomation/events2

marketingautomation/lists3

marketingautomation/messages2

marketingautomation/templates3

marketingautomation/users2

passthrough2

projects2

sync4

ticketing/accounts2

ticketing/attachments3

ticketing/collections2

ticketing/comments3

ticketing/contacts2

ticketing/tags2

ticketing/teams2

ticketing/tickets3

ticketing/users2

webhooks5

ticketing/comments

Retrieve Comment

Retrieve a Comment from any connected Ticketing software

get/ticketing/comments/{id}

Path parameters

idstring required

id of the comment you want to retrive.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

prev_cursorstring nullable required

next_cursorstring nullable required

Example response

{
  "data": [
    {
      "body": "Assigned to Eric !",
      "html_body": "<p>Assigned to Eric !</p>",
      "creator_type": "USER",
      "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "user_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "attachments": [
        "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
      ],
      "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "remote_id": "id_1",
      "remote_data": {
        "fav_dish": "broccoli",
        "fav_color": "red"
      },
      "created_at": "2024-10-01T12:00:00Z",
      "modified_at": "2024-10-01T12:00:00Z"
    }
  ]
}

Changes

Changed in 7 of the 18 revisions of this API.4428

Sep 20, 2024be3dc330edf32See the full diff
- ○
  removed the CONTACT enum value from the allOf[subschema #2]/data/items/creator_type response property for the response status 200
  response-property-enum-value-removed
- ○
  removed the USER enum value from the allOf[subschema #2]/data/items/creator_type response property for the response status 200
  response-property-enum-value-removed
This revision also has 1 change that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Aug 6, 20246502b0fa098c2See the full diff
- ▲
  added UnifiedTicketingAttachmentOutput subschema #1 to the allOf[subschema #2]/data/items/attachments/items/ response property oneOf list for the response status 200
  response-property-one-of-added
- ▲
  the allOf[subschema #2]/data/items/attachments/items/ response's property type/format changed from string/ to / for status 200
  response-property-type-changed
Aug 5, 2024ca0fa45ebd052See the full diff
- ●
  added the new CONTACT enum value to the allOf[subschema #2]/data/items/creator_type response property for the response status 200
  response-property-enum-value-added
- ●
  added the new USER enum value to the allOf[subschema #2]/data/items/creator_type response property for the response status 200
  response-property-enum-value-added
This revision also has 1 change that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Aug 5, 2024ca213ae36b7f201See the full diff
- ▲
  the response property allOf[PaginatedDto]/next_cursor became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[PaginatedDto]/prev_cursor became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/attachments became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/body became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/contact_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/created_at became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/creator_type became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/html_body became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/is_private became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/modified_at became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/remote_data became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/remote_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/ticket_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/user_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/created_at became optional for the status 200
  response-property-became-optional
- ▲
  the response property allOf[subschema #2]/data/items/modified_at became optional for the status 200
  response-property-became-optional
- ▲
  the response property allOf[subschema #2]/data/items/remote_data became optional for the status 200
  response-property-became-optional
- ▲
  the allOf[subschema #2]/data/items/created_at response's property type/format changed from object/ to string/date-time for status 200
  response-property-type-changed
- ▲
  the allOf[subschema #2]/data/items/modified_at response's property type/format changed from object/ to string/date-time for status 200
  response-property-type-changed
- ○
  the endpoint scheme security bearer was removed from the API
  api-security-removed
This revision also has 5 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Aug 5, 2024167edd5346ec24See the full diff
- ▲
  the allOf[subschema #2]/data/items/created_at response's property type/format changed from string/date-time to object/ for status 200
  response-property-type-changed
- ▲
  the allOf[subschema #2]/data/items/modified_at response's property type/format changed from string/date-time to object/ for status 200
  response-property-type-changed
- ○
  the endpoint scheme security bearer was added to the API
  api-security-added
- ○
  the response property allOf[subschema #2]/data/items/created_at became required for the status 200
  response-property-became-required
- ○
  the response property allOf[subschema #2]/data/items/modified_at became required for the status 200
  response-property-became-required
- ○
  the response property allOf[subschema #2]/data/items/remote_data became required for the status 200
  response-property-became-required
This revision also has 8 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Aug 3, 20249d25bd589fe920See the full diff
- ▲
  the response property allOf[PaginatedDto]/next_cursor became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[PaginatedDto]/prev_cursor became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/attachments became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/body became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/contact_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/created_at became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/creator_type became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/html_body became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/is_private became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/modified_at became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/remote_data became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/remote_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/ticket_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/user_id became nullable for the status 200
  response-property-became-nullable
- ▲
  the response property allOf[subschema #2]/data/items/created_at became optional for the status 200
  response-property-became-optional
- ▲
  the response property allOf[subschema #2]/data/items/modified_at became optional for the status 200
  response-property-became-optional
- ▲
  the response property allOf[subschema #2]/data/items/remote_data became optional for the status 200
  response-property-became-optional
- ▲
  the allOf[subschema #2]/data/items/created_at response's property type/format changed from object/ to string/date-time for status 200
  response-property-type-changed
- ▲
  the allOf[subschema #2]/data/items/modified_at response's property type/format changed from object/ to string/date-time for status 200
  response-property-type-changed
This revision also has 4 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog
Aug 1, 2024414c3e999e0b1See the full diff
- ○
  the endpoint scheme security bearer was removed from the API
  api-security-removed

Full history