ticketing/comments

Retrieve Comment

Changed on

Retrieve a Comment from any connected Ticketing software

get/ticketing/comments/{id}

Request

  • Base URL
    https://api.panora.dev
  • URL
    https://api.panora.dev/ticketing/comments/{id}
  • Auth
    API key in header x-api-key

Path parameters

idstring required

id of the comment you want to retrive.

Query parameters

remote_databoolean

Set to true to include data from the original Ticketing software.

Headers

x-connection-tokenstring required

The connection token

Response

prev_cursorstring nullable required
next_cursorstring nullable required

Example response

{
  "data": [
    {
      "body": "Assigned to Eric !",
      "html_body": "<p>Assigned to Eric !</p>",
      "creator_type": "USER",
      "ticket_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "contact_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "user_id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "attachments": [
        "801f9ede-c698-4e66-a7fc-48d19eebaa4f"
      ],
      "id": "801f9ede-c698-4e66-a7fc-48d19eebaa4f",
      "remote_id": "id_1",
      "remote_data": {
        "fav_dish": "broccoli",
        "fav_color": "red"
      },
      "created_at": "2024-10-01T12:00:00Z",
      "modified_at": "2024-10-01T12:00:00Z"
    }
  ]
}

Changes

  • be3dc330edf3Revision changes
    • info

      removed the CONTACT enum value from the /// response property for the response status

    • info

      removed the USER enum value from the /// response property for the response status

  • 6502b0fa098cRevision changes
    • breaking

      added subschema #1 to the //// response property oneOf list for the response status

    • breaking

      the //// response's property type changed from string to no type for status