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AHT

Average Handling Time (Token authentication)

Returns AHT metrics for a given agent ID or a for a campaign.

get/ca_apis/aht

Headers

Content-Typestring required

Request body

userNamestring required

CloudAgent account name

campaignNamestring

To get AHT for a specific campaign

agentIdstring

To get AHT for a specific agent

Example request

{
  "userName": "xxxx",
  "campaignName": "xxxx",
  "agentId": "xxxx"
}

Response

AHT details retrieved successfully

Changes

No recorded changes to this endpoint across all 1 revision of this API.