Support

Adds a response to the case from the person that opened the case.

post/api/v1/support/cases/{caseUid}/clientresponse/{comment}

Request

  • Base URL: https://go.outseta.com
  • URL: https://go.outseta.com/api/v1/support/cases/{caseUid}/clientresponse/{comment}
  • Auth: one of:
    • HTTP bearer
    • API key in header Authorization

Path parameters

caseUidstring nullable required

The case's unique identifier

commentstring nullable required

The response text

Response

Uidstring nullable
_objectTypestring nullable
Createdstring date-time required
Updatedstring date-time required
ActivityEventDataunknown
HistoryDateTimestring date-time
AgentNamestring nullable
Commentstring nullable
Type1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 required

1 - PersonReply, 2 - Note, 3 - Closed, 4 - Reopened, 5 - Assigned, 6 - AgentReply, 7 - AutoReply, 8 - ContactChange

SeenDateTimestring date-time nullable
ClickDateTimestring date-time nullable
UniqueIdentifierstring nullable
PersonEmailstring nullable
NewUvistring nullable

Example response

{
  "Uid": "string",
  "_objectType": "string",
  "Created": "string",
  "Updated": "string",
  "ActivityEventData": {},
  "HistoryDateTime": "string",
  "Case": {
    "Uid": "string",
    "_objectType": "string",
    "Created": "string",
    "Updated": "string",
    "ActivityEventData": {},
    "SubmittedDateTime": "string",
    "LastActivity": "string",
    "FromPerson": {},
    "AssignedToPersonClientIdentifier": "string",
    "Subject": "string",
    "Body": "string",
    "UserAgent": "string",
    "Status": 1,
    "Source": 1,
    "CaseHistories": [],
    "CaseTags": [],
    "HasUnread": false,
    "IsOnline": false,
    "LastCaseHistory": {},
    "Participants": "string",
    "RecaptchaToken": "string",
    "RecaptchaSiteKey": "string",
    "Score": 0
  },
  "AgentName": "string",
  "Comment": "string",
  "Type": 1,
  "SeenDateTime": "string",
  "ClickDateTime": "string",
  "UniqueIdentifier": "string",
  "PersonEmail": "string",
  "NewUvi": "string"
}

Changes

No recorded changes to this operation across all 1 revision of this API.