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Conversation

post/v1/conversation/voice/create

Request body

phoneNumberstring required

The phone number of the customer in E.164 format

publicKeystring required

The public key associated with this agent

remoteIdstring

The remoteId of your customer

firstNamestring

The first name of the customer

lastNamestring

The last name of the customer

emailstring

The email of the customer

stateobject

The custom attributes of the customer - should be provided as key value object

Example request

{
  "phoneNumber": "+1234567890",
  "remoteId": "1234567890",
  "firstName": "John",
  "lastName": "Doe",
  "email": "john.doe@example.com"
}

Response

conversationIdobject nullable required

The ID of the conversation. Null if ticket creation was skipped.

Changes

Changed in 4 of the 52 revisions of this API.22