OPopenintake
Texts

Mark Text Thread Handled

Changed on

Clear the SMS agent's hand-off: someone at the firm has this person. Texting them clears it too.

post/texts/threads/{thread_id}/handled

Request

  • Base URL
    https://api.openintake.ai (the document declares no server; this is the origin it was published from)
  • URL
    https://api.openintake.ai/texts/threads/{thread_id}/handled
  • Auth
    none declared

Path parameters

thread_idstring uuid required

Response

Successful Response

text_thread_idstring uuid required
contact_phonestring required
business_phonestring required
contact_namestring nullable

The linked outbound lead's name, else the thread's display name

outbound_lead_idstring uuid nullable
lead_idstring uuid nullable
statusstring required
last_message_atstring date-time nullable
last_message_previewstring nullable
last_message_directionstring nullable
last_inbound_atstring date-time nullable
is_unreadboolean required
needs_staffboolean

The SMS agent handed this person to staff and no one at the firm has texted them or marked it handled since

needs_staff_sincestring date-time nullable

When the SMS agent handed the thread to staff, while it still needs them

needs_staff_reasonstring nullable

Why the SMS agent handed the thread to staff, in the firm's words

message_countinteger required
is_testboolean required
created_atstring date-time required

Changes