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SmartAdvocate

Create Smartadvocate Case Status Rule

Create a case status routing rule for the customer.

post/smartadvocate/case-status-rules

Request body

sa_status_idinteger required
status_namestring required
status_type_namestring nullable
destination_kind'destination' | 'case_staff' required
transfer_destination_idstring uuid nullable

Required when destination_kind is 'destination'

staff_rolestring nullable

Required when destination_kind is 'case_staff', e.g. 'Negotiator'

activeboolean

Response

Successful Response

smartadvocate_case_status_rule_idstring uuid required
sa_status_idinteger required
status_namestring required
status_type_namestring nullable

None = primary case status rule; otherwise the second-status type this rule matches within

destination_kind'destination' | 'case_staff' required
transfer_destination_idstring uuid nullable
staff_rolestring nullable
activeboolean required

Changes