Dashboard
Get Dashboard Call
Get a single fully-hydrated call by id, scoped to the customer.
get/dashboard/calls/{call_id}
Path parameters
call_idstring uuid required
Response
Successful Response
call_idstring uuid required
phone_numberstring nullable required
caller_namestring nullable required
caller_identitystring nullable
caller_display_namestring nullable
duration_secondsinteger nullable required
directionstring required
channelstring
statusstring required
caller_client_statusstring nullable required
is_testboolean required
transferredboolean
transfer_outcomestring nullable
staff_leg_pendingboolean
vxt_transferredboolean nullable
vxt_voicemailboolean nullable
vxt_transfer_no_answerboolean nullable
start_timestring date-time nullable required
has_errorboolean required
error_descriptionstring nullable required
hung_up_before_connectboolean nullable
case_idstring uuid nullable required
case_titlestring nullable required
external_sourcestring nullable
quality_scorestring nullable
quality_reasonstring nullable
goal_accomplishedboolean nullable
goal_reasonstring nullable
caller_hung_upboolean nullable
cnam_caller_namestring nullable
cnam_caller_typestring nullable
screening_statusstring nullable
screening_phone_numberstring nullable
screening_caller_namestring nullable
screening_call_reasonstring nullable
screening_decline_reasonstring nullable
case_note_postedboolean nullable
case_match_case_namestring nullable
has_substantive_conversationboolean nullable
case_matching_pipeline_statusstring nullable
case_match_statusstring nullable
sa_case_numberstring nullable
sa_case_urlstring nullable
lead_existsboolean nullable
outcomestring nullable
intake_client_namestring nullable
docusign_envelope_statusstring nullable
docusign_sender_view_urlstring nullable
intake_docusign_statusstring nullable
intake_docusign_errorstring nullable