Get Calls

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Sort direction

Search by phone number or caller name

Filter by call direction

Filter by caller client status

Filter by error status

Filter by call outcome

Filter by VXT transfer outcome: answered, voicemail, no_answer, bounced, transferred (any outcome), not_transferred

Filter by dialtone screening outcome: accepted, declined, no_answer, none

Filter to calls whose matched SmartAdvocate case number contains this text

Filter by case match status: matched, no_match, pending_approval, rejected, or none (case matching never recorded a result)

Filter by whether the call had a substantive conversation. false also matches calls with no assessment (undetermined or no case-match record)

Filter by whether the call contained settlement-negotiation conversation (Negotiations tab). false also matches calls the question was never asked on. Admin-only, requires negotiation_calls_enabled

Filter to negotiation calls whose settlement ended in this state (Negotiations tab Outcome column). Admin-only, requires negotiation_calls_enabled

Filter to calls whose firm-side negotiator name contains this text (from the answered post-transfer PBX leg)

Filter to calls whose matched case is assigned to this TransferDestination ("team"), as resolved by the customer's SmartAdvocate case-status routing rules

Filter calls with start_time >= this UTC datetime (inclusive)

Filter calls with start_time < this UTC datetime (exclusive)

Filter by intake recording: true = only imported intake recordings (Intakes page), false = exclude them (Calls page), null = no filter

Filter to calls transferred to this TransferDestination

Filter to calls on this firm line (CustomerPhoneNumber id): the number dialed inbound, or placed from outbound. Bounce-backs count on their original call's line

Deprecated and ignored. Stitched conversations always hide their original call rows

Include test calls in results